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  • Report:  #1362175

Complaint Review: Zenni Optical

Zenni Optical rip off Internet

  • Reported By:
    Tom — san luis obispo California USA
  • Submitted:
    Thu, March 16, 2017
  • Updated:
    Thu, March 16, 2017

My wife bought some new glasses from Zenni; cost around $120. A week after she'd had them they broke and she wasn't able to get them fixed.

Today when I called them about this, they said I could either 1. buy a new set of frames from them (cost of around $24) , or, 2. I could order a whole new pair for another $120.

I told them this was a rip off but they said, we didn't return them within their 30 day period, so tough luck.

Very poor service. Yes, the glasses are cheap, but yes also, their frames are cheap too, junk.

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