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Zenni Optical Will not give refund for admittedly defective product Internet
DO NOT BUY from these guys. They are a total ripoff. I bought a set of ski goggles, which I am reasonably happy with, as well as a pair of motorcycle goggles. Both were made to the same prescription, but the motorcycle goggles were useless, the prescription was wrong. I returned them with shipping at my own expense. They determined that indeed they were made wrong, and remarked that remaking them would not make them better as the "camber" is an issue (whatever that means). They offered me a choice of 100% store credit or a 50% refund. I do not need any other glasses, as I just needed the m'cycle goggles. They will not do a full refund even though it was their mistake. So I am robbed of $25 plus shipping. Wow, what a deal. You want a deal like that go for it, me never again, once bitten twice shy.
1 Updates & Rebuttals
Martin
Redlands,United States
zenni stepped up
#2Author of original report
Mon, November 06, 2017
After posting a negative report here and on yelp, zenni contacted me and gave me a full refund for the defective glasses.