Print the value of index0
  • Report:  #1410290

Complaint Review: Zenni Optical

Zenni Optical Will not give refund for admittedly defective product Internet

  • Reported By:
    Martin — Redlands California United States
  • Submitted:
    Sat, November 04, 2017
  • Updated:
    Mon, November 06, 2017

DO NOT BUY from these guys. They are a total ripoff. I bought a set of ski goggles, which I am reasonably happy with, as well as a pair of motorcycle goggles. Both were made to the same prescription, but the motorcycle goggles were useless, the prescription was wrong. I returned them with shipping at my own expense. They determined that indeed they were made wrong, and remarked that remaking them would not make them better as the "camber" is an issue (whatever that means). They offered me a choice of 100% store credit or a 50% refund. I do not need any other glasses, as I just needed the m'cycle goggles. They will not do a full refund even though it was their mistake. So I am robbed of $25 plus shipping. Wow, what a deal. You want a deal like that go for it, me never again, once bitten twice shy.

1 Updates & Rebuttals


Martin

Redlands,
United States

zenni stepped up

#2Author of original report

Mon, November 06, 2017

After posting a negative report here and on yelp, zenni contacted me and gave me a full refund for the defective glasses. 

Respond to this Report!