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  • Report:  #1348312

Complaint Review: Zenni Optical

Zenni Optical Will not refund my money for a defective product. Internet

  • Reported By:
    onemad — Austin Texas USA
  • Submitted:
    Sat, January 07, 2017
  • Updated:
    Sun, January 08, 2017
  • Zenni Optical
    Internet
    USA
  • Phone:
    800-211-2105
  • Category:

Zenni sent a pair of glasses with the wrong prescription(confirmed by a local optometrist). They refused to send me a working pair.They refused to refund all of my money. They will not even pay for return shipping so I can recieve a partial refund. They have yet to send me a return authorization so I can send them back for a partial refund(if they approve it) despite two requests via phone and email. I feel like I have been stolen from and have no recourse other than hiring a lawyer to handle it. Of course that is not worth the $60 spent.

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