Complaint Review: Zillow

For those who’ve had no problems with ZILLOW (yet) I have news. I was a premier agent for a good while, under contract, got enough leads that I had to sometimes switch my phone off! Needless, the leads NEVER panned out. I get a call that now the minimum payment needs to be at $500 and I won’t get any exposure at the amount I was at.

I agreed to the prorated amount to get to the $500. The $96 never came out of my account, the leads stopped COMPLETELY. My exposure was zero. I thought my account was closed for not meeting the "Minimum requirement”.

When I emailed, I got a one liner answer "we’re waiting till it's your billing cycle to make the change” In the meantime, no exposure, no leads. Not one call that I used to switch my phone off to I STILL got charged my usual come billing cycle. EVERY MONTH THEN ONWARDS! When I called I was told my manager was on vacation for 2 months!?!?!? Guess what? Still fighting that battle. It’s been almost 3 months now. Think twice!