Complaint Review: Zoe Aubrey

first they made excuses to not ship out both items one item i paid for the second item was a free promo both had free shippin for after havin not sent out my order they turned around a couple weeks later told me i have to pay another $9.75 for the free promo usb charger bracelet i refused then they said they could only ship the cat mom bracelet they said their system made a mistake i had to pay $9.75 to ship the free promo bracelet that was also free shippin i argued about that then they said they'd ship the usb charger bracelet after showin them proof which

i will include got only the cat mom bracelet but not the usb charger bracelet i requested the trackin number multiple times they would not give me the trackin number it took longer than a month to even get the cat mom bracelet then i get the cat mom bracelet and i cant put it on let alone wear it becuz the clasp comes off completely when i try to put it on i gave those scamming jerks a bad review on both bracelets seriously never even received the free promo beaded charger bracelet the cat mom bracelet was so poorly made i could have bought the materials and made it better myself and i wish that i had made it myself

Oct 22

We are experiencing higher than normal orders so please allow 2-3 weeks for shipping. Tracking numbers available upon request. Items may be shipped in separate packages with no additional shipping charges. Thank You!

Thank You for ordering with us.
We were just about to ship your order and saw there has been a mistake.
You ordered 1x Cat mom Bracelet and 1x Beaded charger bracelet.

The order total value of your order is $9.75 . we saw the shipping charges of $9.75 were not applied on the breaded charger bracelet. Please let us know if you willing to pay $9.75 more or we can just ship you the cat mom bracelet.   Oct 12

1x Cat Mom - Cat Mom for $9.75 each
1x Beaded Charger Bracelet - Black / Micro USB for $0.00 each

Subtotal  : $9.75 USD
Shipping  : $0.00 USD
Total     : $9.75 USD

Stormy Windchill <nemogothpunk@gmail.com> Oct 23   to Zoe    the reply i sent over them tryin to scam me out of more money       you know it's bullcrap that yer trying to get another $9.75 from me when the beaded bracelet charger was free with free shipping and its bullcrap not only to try charge me for it sayin its a shipping charge mistake but to not send it to me unless i pay another $9.75 when it was free with free shippin and that original $9.75 was only for the cat mom bracelet which was free shipping     their reply:
Thank you for contacting us, Yes we know the bracelet is free but the shipping of 9.75 is to be charged and which was not charged when you placed the order.  {they admit the bracelet is free say the extra $9.75 is for shipping a free promo bracelet}
we are extremely sorry for the problem from our end and our technical team is working on why such problem was occurred. Yes you shipping bracelett has been shipped out. The shipping usually takes 4-5 business working days, Due to excess no. of orders the shipping got a little more delayed. And for most of the items the delivery time usually takes 15-20 business working days and international delivery takes about 30 days (took them a month to ship it out because they were tryin to scam me with lies out of more money) Since We provide Free shipping and try to cut as much cost as we can for our customers, the orders are directly shipped from the countries of our manufactures and different vendors. {yet in same email they say everythin is free shipping therefore admittin they're tryin to scam me for a free item}