Complaint Review:
Zol-Japan
I placed an order on 8/5 for two computers (@ $625 each) + S & H ($80) = $1330. I was given an order number and tracking number for EMS. Then I was asked to pay an additional amount for customs. However, I was given the option of buying two more computers to avoid the customs charge, and was told that I will not have to pay an additional S & H charge by doing so. I chose this option (which brought my order to four computers now totaling $2630), and told that the tracking number would be the same. As I followed my order with the tracking number, I come to find out that MY order has been sent to someone else in Singapore!!! I was then asked to send you and additional $520 because of a natural disaster in China for my order to be sent. OR I can spend an additional $1000 (again) and my order will be shipped for free. On 8/19, I went online to the company's Customer Service tab. During the two hours with an online rep, I asked for my money to be returned. I was told that only 40% could be returned. I requested to change my order down to two, computers ($1250), to use an additional $520 of my money for the shipping (now to be done by TNT) and to return 40% of the remaining $780 ($312 back to me while LOSING $458). This offer of mine, at a loss to me, was declined by the rep. I then requested to have three, computers ($1875) and to use an additional $520 of my money for the shipping. I would take the a $235 loss. Again, the rep refused, saying that I could not change my order.
2 Updates & Rebuttals
SocratesAL
Auburn,Alabama,
U.S.A.
Scam
#3Consumer Comment
Wed, August 25, 2010
Indeed. What kind of idiot sends money to someone he doesn't know in a foreign country ???? You got exactly what you deserve - NOTHING.
Scarlett
Florida,USA
Wire money to another country = SCAM 100% of the time
#3Consumer Suggestion
Thu, August 19, 2010
Yes, you got scammed and there's not much you can do about it. Next time, buy from a reputable US company. NEVER wire money to someone you don't know, there's really no way to ever get it back.
Please use a little common sense next time.