Complaint Review: Zoll Lifecor

The lifevest was delivered to me in mid-October, with statements that my medical insurance company would cover the entire bill.  The device immediately proved to be defective.  As I walked into the grocery store a young child pointed to me and said "Daddy, he has a red light on his belt!"  I immediately grabbed the power pack and looked to see that indead the buttons were lit up red and the screen stated "Beginning treatment"  There was no loud sirine or vibration on my back.  I squeezed the buttons to cancel.  It switch to delay and right back to "Beginning Treatment".  I pulled the battery.  I was also carrying my portable ECG and ran a test.  It reported normal heart rhythm.  I called Zoll tech support and all they did was laught at me and hang up.

This happened several more times and after three week I talked to my cardiologist who also stated that the device was defective, and called Zoll to get it returned on the 4th of November.

Then a month later I get a bill from Zoll.  The statement that the insuance company was paying the full amount turned out to not be true and I had quite a bill.  I called Zoll again to see why I was getting billed and they told me that the insurance does not pay for the full amount.  In contact with my health insurance I found out that they have been billed two months for the three weeks I had the device (approximatly $10k for both months total).

I have been fighting with them since.  Today I called them and was told that two months payment was correct since they do NOT bill based on how long you have the device, but on only a monthly full cycle.  If the device arrived to you on the 28th day of the month and you had it until the third day of the next month, that's two months.

They finally cut a deal on the billing, but fail to send and address of where I can send a check.