Zolman Tire Overcharging for auto service Mishawaka Indiana
The Edison Rd location of Zolman Tire completed basic maintenence (transmission and fuel induction) on my 2001 Olds Aurora today. The service also included replacing plugs at a cost of $120 parts (8 plugs @ $15 ea) and $187 labor (2.5 hours), for a total of $307, not including tax and disposal fees. I have access to alldata, and it lists a standard labor of 1.4 hours. I also contacted a certified and trusted GM mechanic who lives out of state. He said that the 1.4 hours is indeed standard, and that the cost of parts should be $111.68 or less, given that AC-Delco sells the plugs to the service center for $4.52 ea. In other words, a charge of $216 would be considered reasonable for replacing the spark plugs on my car. However, Zolman Tire charged me about $100 more.
BEWARE of their overcharging you on the cost of labor. Do not make my mistake: Call around and get estimates on basic auto service first before taking your car to Zolman Tire.
Kathleen
Mishawaka, Indiana
U.S.A.
4 Updates & Rebuttals
Kathleen
Mishawaka,Indiana,
U.S.A.
Zolman Tire credits me for overcharge
#5Author of original report
Fri, March 07, 2008
I called a local GM dealership for a quote on replacing spark plugs on my car, and they said $249. I confronted the service manager at Zolman Tire about the apparently excessive labor charge. I also provided pdfs of the webpages from alldata.com about the GM published labor time and the instructions for replacing spark plugs as well as quote from the local GM dealership. The manager claimed that the 2.5 hour labor charge was based on an accurate estimate from Mitchell service. He also said that in reviewing my invoice, he discovered that I was overcharged by $52 for the cost of the spark plugs themselves. Consequently, he credited me for this overcharge. He was very congenial, and he urged me to contact him, personally, to schedule any future service on my vehicle. At this point, even though my car is not under warranty, I will be going back to the dealership for future service and repairs. *sigh*
Kathleen
Mishawaka,Indiana,
U.S.A.
Zolman Tire credits me for overcharge
#5Author of original report
Fri, March 07, 2008
I called a local GM dealership for a quote on replacing spark plugs on my car, and they said $249. I confronted the service manager at Zolman Tire about the apparently excessive labor charge. I also provided pdfs of the webpages from alldata.com about the GM published labor time and the instructions for replacing spark plugs as well as quote from the local GM dealership. The manager claimed that the 2.5 hour labor charge was based on an accurate estimate from Mitchell service. He also said that in reviewing my invoice, he discovered that I was overcharged by $52 for the cost of the spark plugs themselves. Consequently, he credited me for this overcharge. He was very congenial, and he urged me to contact him, personally, to schedule any future service on my vehicle. At this point, even though my car is not under warranty, I will be going back to the dealership for future service and repairs. *sigh*
Kathleen
Mishawaka,Indiana,
U.S.A.
Zolman Tire credits me for overcharge
#5Author of original report
Fri, March 07, 2008
I called a local GM dealership for a quote on replacing spark plugs on my car, and they said $249. I confronted the service manager at Zolman Tire about the apparently excessive labor charge. I also provided pdfs of the webpages from alldata.com about the GM published labor time and the instructions for replacing spark plugs as well as quote from the local GM dealership. The manager claimed that the 2.5 hour labor charge was based on an accurate estimate from Mitchell service. He also said that in reviewing my invoice, he discovered that I was overcharged by $52 for the cost of the spark plugs themselves. Consequently, he credited me for this overcharge. He was very congenial, and he urged me to contact him, personally, to schedule any future service on my vehicle. At this point, even though my car is not under warranty, I will be going back to the dealership for future service and repairs. *sigh*
Kathleen
Mishawaka,Indiana,
U.S.A.
Zolman Tire credits me for overcharge
#5Author of original report
Fri, March 07, 2008
I called a local GM dealership for a quote on replacing spark plugs on my car, and they said $249. I confronted the service manager at Zolman Tire about the apparently excessive labor charge. I also provided pdfs of the webpages from alldata.com about the GM published labor time and the instructions for replacing spark plugs as well as quote from the local GM dealership. The manager claimed that the 2.5 hour labor charge was based on an accurate estimate from Mitchell service. He also said that in reviewing my invoice, he discovered that I was overcharged by $52 for the cost of the spark plugs themselves. Consequently, he credited me for this overcharge. He was very congenial, and he urged me to contact him, personally, to schedule any future service on my vehicle. At this point, even though my car is not under warranty, I will be going back to the dealership for future service and repairs. *sigh*