Complaint Review: SOUTHERN WIND LLC

WELL, I WILL TRY TO MAKE THIS BREIF. THIS THING CALLED A ZOOM COPTER WAS SOLD AT CHRISTMASAT AN AREA MALL. THE PEOPLE THAT WERE DEMONSTRATING IT DID A GREAT JOB OF FOOLING ALOT OF PEOPLE.

I PURCHASED FIVE OF THESE TOY HELICOPTERS FOR MY CHILDREN AND THEIR COUSINS.A FRIEND OF MINE DID THE SAME PURCHASING SIX.I PAID $12.00 A PEICE FOR THEM. THEY DID NOT LAST FIVE MINUTES AFTER THEY WERE TAKEN FROM THE PACKAGEING. NOT ONLY DID I FEEL HORRIBLE FOR GIVING SUCH A RIP OFF, THE CHILDREN WERE SO DISAPPOINTED THAT THERE WERE TEARS.

WELL THIS JUST REALLY UPSET ME TOO, AND REMEMBER THIS WAS CHRISTMAS DAY.WELL I WENT BACK TO THE MALL WERE THEY WERE PURCHASED AND THE VENDER WAS NO LONGER THERE(SURPRISE,SURPRISE). THE ZOOM COPTER CAME WITH A WARRANTY WHICH MADE ME FEEL THAT THESE TOYS MUST BE PRETTY GOOD.

WELL THE "WARRANTY" SAYS TO SEND BROKEN PARTS AND $5.00 AND A REPLACEMENT WOULD BE SENT AT MY EXPENSE.WELL I DECIDED TO GO ONLINE AND I FOUND A WEB SIGHT THAT WAS SELLING THE EXACT SAME THING FOR $5.00 ONLINE.

AS I LOOKED FURTHER ON THIS SITE I FOUND THIS SOUTHERN WIND LLC WAS TALKING ABOUT HOW MUCH MONEY COULD BE MADE FROM SELLING THESE AT A MUCH HIGHER PRICE AT AREA MALLS AND OTHER PLACES THAT ALLOW OUTSIDE VENDERS I THEN CALLED THE MALL CORP. AND GOT AN 800 NUMBER. WHEN I CALLED I GOT AN ANSWERING SERVICE AND NO RETURN CALL.

I KNOW THAT THIS MUST BE LEGAL BUT I REALLY WOULD LIKE TO KNOW THAT ANOTHER CHILDS CHRISTMAS, BIRTHDAY OR OTHERWISE IS NOT RUINED BY THIS PEOPLE.

Judy
BARTLETT, TENNESSEE