Zoysia Farms sells dead products and says that it will turn green but never does.. Taneytown Maryland
I bought these grass plugs from this company i spent several hours cutting and planting the plugs as instructed. And after several months they are still dead no green at all. I contacted the company requesting a refund but was only offerd half of my purchase price. I thought this was totaly unacceptable. And so i requested that they replace the plugs as they said they would do. If the second time they dont grow i will take said company to court. I would tell everyone not to buy there product. total ripoff....
Steven
hagerstown, Maryland
U.S.A.
1 Updates & Rebuttals
John
Taneytown,Maryland,
U.S.A.
Zoysia Farms Response
#2UPDATE Employee
Fri, June 15, 2007
We received an order over the Internet on Sunday April 8th from Steve in Hagerstown MD. We processed the order that week and harvested from our fields the grass ordered the following week. It was shipped and billed to him on April 20th and delivered by UPS on Monday April 23 at 5:58 PM.
For success, we are very dependent on customers following the planting instructions provided with every order. Zoysia grass is slow growing and as a result it takes 45 days after planting for the roots to fully develop and the grass to emerge from its dormant state (it is not dead as stated in this person's report). This is clearly stated in all our literature as it does require some patience on the part of the customer.
After harvesting, zoysia like all plants is under stress and goes into a dormant state to protect itself as it no longer has a direct source of nutrients. After replanting it takes some time for it to come out of this state and start growing again.
The customer contacted us on June 1st (38 days after delivery not "several months" as stated in the customer report) and indicated the grass was not growing. In good faith, we immediately initiated our replacement guarantee process (even though it would have been impossible for the grass to have been planted for 45 days) by sending the customer a survey. The survey helps us and the customer to understand what might be causing the grass not to grow.
This is an important part of the free replacement process as we want to insure customer success with the replacement order.
On June 12 the customer contacted us indicating he did not want to fill out the survey, wanted a full refund and did not want the replacement grass. As a conpromise we offered to refund 1/2 of the purchase price if he did not want the replacement grass order or to fill out the survey.
On June 13 the customer indicated we should send the replacement order. We are processing a full replacement of the original order. We have again requested the customer fill out the survey to help insure success with the replacements.