Complaint Review: ZPDI Billing Concepts Inc.

I have collect charges through ZPDI and Integretel on my SBC bills that I did not authorize. They total $24.00 for a total of 10 minutes and all originate from the same number in Toronto. I was never asked to accept collect charges but merely instructed to "stay on the line for an important call". No indication was made that the call was collect. In a couple of cases, these calls weren't even answered by a person but went to voicemail.

I have called both Integretel and ZPDI and in both cases have been referred to another company, Triton Global Business. When I contacted Triton, I was told to leave information concerning the charges and advised that I would be called back by a representative.

It seems to me that these companies make their money by betting that no one will look at their phone bills closely. Be sure to check every section thoroughly!

Sheryl
Colorado Springs, Colorado
U.S.A.