Complaint Review: ZPDI

In June I noticed my phone would be in use when no one in the house was on line or on the phone. I called my local company to alert them someone had access to my phone as I would pick it up and there would be a recording.

The recording stated if you would like to make a call hang up or push "0" for an operator. I pressed "0" received a ZPDI operator who said she could not help me and to simply hand up the phone.

I tried to hang up and was unable. Low and behold I recieved my phone bill yesterday and found $36.78 in charges "billed on behalf of other carrier"! There are 4 calls to the United Kingdom made on June 17th and 18th.
I called the local company to find I have to battle this out with ZPDI, a company I had never heard of. I called the toll free number on my bill only to find a recording and held on for over 20 minutes. The recording states if you choose not to hold you can view your bill at www.billview.com, I tried that and nothing there either. I emailed ZPDI and am waiting to hear back.

There has to be something we can do about these companies simply tapping into our lines thru our computers!

Judy
Jamestown, Rhode Island
U.S.A.