1, Report:
#1448732
Posted Date:
Jun 24 2018
Sears, Sears Outlet, Sears KMart, Sears Online Failure to Process Refund - Sears Kept the Dryer and my $582 dollars, too Internet
Six weeks ago I purchased a gas dryer online through Sears.com as the listing said that it would be installed within 3 business daysAfter I had made the purchase, I was informed that it would take 3 weeks for the dryer to be delivered. I cannot live without a dryer for my laundry fo...
Entity
Sears, Sears Outlet, Sears KMart, Sears Online
Categories: failure to process refund
2, Report:
#1193851
Posted Date:
Dec 08 2014
Sears Sears Outlet Nashville, TN SEARS DOES NOT HONOR THEIR OWN WARANTY! BUYER BEWARE! My name is Shannon Gould. This is the first time I have written to a corporate office regarding buyer's remorse but I felt it was important enough to take the time to do so. I can't imagine Sears Corporate leaders would condone this kind of customer service. Your stores are managed in a deceptive and frustrating manner. You have lost my family as a loyal personal and business customer of 17 years. The following outlines our ridiculous experience with Sears: BUYER BEWARE! SAVE YOURSELF the headache and DON'T BUY from Sears! Purchased two mattress sets a Sears Outlet. Tried to use warranty as TWO mattresses are defective. Got the run around from sears for 3 MONTHS! Today I was told mattress has NO WARRANTY because everything at Sears Outlet is clearance and has no warranty. We even purchased TWO BOX SPRINGS to go with the mattresses as that was the ONLY WAY MATTRESSES would be covered under WARRANTY! Called Sears corporate and was told by KIRSTEN #252500 this is not true unless Outlet can prove you bought on clearance and your receipt does not indicate this, and we have full manufacturers warranty. Our mattresses were not bought on clearance. KIRSTEN said we had to go through Store Manager Jerry and Outlet Store MANAGER JERRY #851 explained that ALL SEARS OUTLET PURCHASES have a 60 day RETURN POLICY and that NO WARRANTY IS HONORED (!!) and Sorry for your inconvenience. NOTHING on receipt says we void our manufacturers warranty. Sealy has a specific department that deals with Sears Sealy defects- they send you back to the outlet where purchased! Have PURCHASED COUNTLESS APPLIANCES through them for RENTAL PROPERTIES over the years- NEVER AGAIN. Have been lied to and mislead by Sears mattress returns and we will not be doing business with Sears again after this experience. We should have read other peoples complaints and never purchased with them! CANCELING SEARS CREDIT CARD and NEVER PURCHASING with them again! Nashville Nationwide
This is the first time I have written to a corporate office regarding buyer's remorse but I felt it was important enough to take the time to do so. I can't imagine Sears Corporate leaders would condone this kind of customer service. Your stores are managed in a deceptive and frustra...
Entity
Sears
Categories: Bed & Bath
3, Report:
#611103
Posted Date:
Jun 07 2010
Sears Outlet Sears, Sears Outlet Store Deceptive Warranty on outlet appliances Carrollton, Texas
I recently purchased a dryer from the Sears Outlet store. I was talked into a special extended warranty with the hook that if the dryer was ever deemed defective to the point that it could not be repaired that I'd get full retail replacement value of the dryer.
Well, the dryer was...
Entity
Sears Outlet
Categories: Appliances
4, Report:
#390435
Posted Date:
Nov 12 2008
Sears, Sears Outlet Sears sold two bad Laudry units to me and I have to wait 2 weeks for a properly working unit. Hoffman Estates Illinois
My husband and I bought a Frigidaire washer and dryer combo unit at the Sears Outlet in our local community on Oct. 1, 2008. When we bought the unit the woman asked us if we would be able to get the unit into our home. We said yes. she told us that she was asking because people had ...
Entity
Sears, Sears Outlet
Categories: Appliances
5, Report:
#354881
Posted Date:
Jul 24 2008
SEARS, SEARS OUTLET TUCKER, GA SEARS Tucker , GA refusing to give me the $500.00 credit back on to my card TUCKER Georgia
I had purchased the service smart agreement for my refridgerater that had quit working, So sears gave me a $500.00 credit voucher to take to any sears store to purchase another one, When I purchased the service smart agreement thay told me (I have the service reps name and id number...
Entity
SEARS, SEARS OUTLET TUCKER, GA
Categories: Department & Outlet Stores
6, Report:
#160818
Posted Date:
Oct 15 2005
Sears Outlet Tacoma WAshington sold defective washing machine & tried to sell me a PLAN to fix it ripoff Tacoma Washington
I went to sears to buy a Washington machine intending to spend less than 500 dollars. I was talked into an 800.00 Washington machine front loader, kenmore that quit spinning after 2 years of ownership. I went to sears to see if they would stand behind the product as is was expensive...
Entity
Sears
Categories: Department & Outlet Stores