1, Report:
#1503358
Posted Date:
Dec 29 2020
ASUS Computer ASUS ASUStek ASUS Computer INC Failed to uphold warranty by citing customer damage that did not exist prior to shipping for service
I had purchased an expensive $500 gaming monitor. Within 4 months of owning it, there was a dead pixel on the screen. I opened a support case with ASUS, and sent my monitor in for repair. As ASUS provided the label, I was not able to add insurance to my FedEx shipment. Upon arrival ...
Entity
ASUS Computer
Categories: Warranty
4, Report:
#1438566
Posted Date:
Jun 28 2018
ASUS ASUS TEK An Open Letter to Jerry Shen, CEO of ASUSTeck Fremont California
Dear Jerry Shen, As the CEO of ASUSTek, I think it is important that you are aware of how your customer service department is impacting on the reputation of your company. And it isn’t pretty -- http://techguylabs.com/episodes/1054/how-can-i-contact-ceo-asus -- as this one exa...
Entity
ASUS
Categories: Computer Technical Support, Electronic Manufacturers, Electronics
5, Report:
#1408059
Posted Date:
Oct 23 2017
AsusTek Computer Inc. Asus Asus throws out rebate Nationwide
Filed a rebate on Oct 7th got an email today at lunch saying your rebate has been approved yada yada yada . But then not an hour later i get a email saying disregard that and we have not received a valid invoice yada yada . But to my surprise I look and Bam right on there website ...
Entity
AsusTek Computer Inc.
Categories: Electronic Manufacturers
6, Report:
#1407963
Posted Date:
Oct 23 2017
ASUS ASUSTeK COMPUTER INC. Didn't honor warranty on repair for Chromebook Fremont California
Sent in an ASUS chromebook for repair. This was a gift (12/2016) for my 8 yr old gransdon. Machine's screen would not come on. Used ASUS Fed Ex carrier at ASUS expense; they sent me a shipping label that was prepaid.
They claimed the screen was cracked when they reciived it ev...
Entity
ASUS
Categories: Computer Manufactures
7, Report:
#1253840
Posted Date:
Sep 09 2015
Asus Computer International ASUSTeK COMPUTER INCAsus InternationalAsus.com There was problem with the Asus padfone screen when you put the phone in it. I contact the Asus support team to have it repair and they send me a label via email and when to fedex to have device shipped to repair facility. I got the device back but it is still not working. Fremont California
PLEASE BE AWARE OF THIS COMPANY PRODUCTS ASUS INTERNATIONAL800 Corporate Way, Fremont, CA 94539
BAD CUSTOMER SUPPORT REPAIR SERVICES There was problem with the Asus padfone screen when you put the phone in it. I contact the Asus support team to have it repair and they send me a la...
Entity
Asus Computer International
Categories: Computer Service & Repair
8, Report:
#1144470
Posted Date:
Jun 12 2014
Asustek Inc failed to honor warranty, Motherboard returned to me in worse condition then sent Fremont California
My Rampage IV Extreme Headache.I was playing my games when my monitor went black. I run dual EVGA 680 Classified so my first thought was that one of them went out. After my computer guy did some trouble shooting it was determined that one of the PCI slots was bad. I called up ...
Entity
Asustek Inc
Categories: Computer Manufaturers
9, Report:
#1097230
Posted Date:
Nov 06 2013
Asus Asustek Sebastian, Jolene Lyseng, Asley Ingram laptop repair gone up in smoke Berkeley Fremont
I bought an Asus laptop in 2009. It was damaged recently and I filed an insurance claim. The insurance company needed to know the extent of the damage. I arranged for a RMA with Asus, which was almost instantaneous. After that point the problems began. It took 17 days for them to re...
Entity
Asus
Categories: Computer Service & Repair
10, Report:
#1084423
Posted Date:
Sep 14 2013
ASUS ASUSTek Accidental Damage Protection- receive error message is initiated online, else email registration. So far, repair requested- ASUS has laptop 24 days- no service update. Internet
HELP!!!!!!I purchased the ASUS X202E in March 2013. I made a couple of enhancements as suggested by other Amazon X202E owners. I swapped out the HD for an SSD chip and the WIFI for an upgrade. Disappointed with the way ASUS rigged the RAM, since no upgrade is possi...
Entity
ASUS
Categories: Computer Service & Repair