- Report: #1487835
Complaint Review: Auto Europe - Portland Maine
Reported By:
Yusraa -
Honolulu, Hawaii, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Auto Europe
Portland, Maine, United States
Web:
autoeurope.com
Categories:
Business Rating:
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Auto Europe They did not clearly disclose additional fees that we would incur in addition to the fees paid at the time of booking Portland Maine
We booked a rental car and paid the fee indicated on the company's website. At the time of picking up the car, we were told to pay an additional fee that was not clearly disclosed on the website. The fees we were being charged were not transparent.
They did not cite specific amounts to be paid, nor do they specify that the fees would be paid during pick-up. After speaking to a representative on the phone, I was informed that this is not the first time someone has been misled using the company's services.
They purposefully do not disclose the total amount to be paid at a later data in order to mislead people using the website. The fee we paid on the website was 500 dollars. At the time of pickup, we were instructed to pay an additional amount of over 200 dollars. That amount was NOT listed on their website, nor was it clear that we were supposed to pay an additional fee after booking.
I request that the company cite specific fees and make it known to the customer that they would be paying additional fees. The total amount on the website listed does not reflect the real amount to be paid by the customer resulting in this discrepancy. F
urther, during pickup, their employee at the location was also unaware of this discrepancy and had to spend 45 minutes with another representative on the phone to figure out why we were being charged extra. The lack of information from the employee shows the lack of clarity on the company's part.
