• Report:  #1526006

Complaint Review: Gates Chevrolet Service - Mishawaka Indiana

Reported By:
John - Mishawaka, Indiana, United States
Thu, April 27, 2023

Gates Chevrolet Service
636 W McKinley Ave Mishawaka, 46545 Indiana, United States
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SERVICES BEWARE!! YOU HAVE BEEN WARNED!! Zero accountability here!! Gates cracked my dash, and put the wrong oil in my truck. I paid $5000 for services, $2500 I now have to question if they were actually necessary. A liar lies about everything, not just some things!!!

I sent pictures showing the dash wasn’t cracked. Everybody there denies it happened. But the dash wasn’t cracked until they talked me in to an airbag recall on the passenger side where the cracks now at, and when I got the truck back, I immediately noticed it and called them, and the lies begin. Right from the service managers mouth all the dashboards crack there! Well, mine wasn’t cracked and I’ve got pictures and several people when I bought the truck to attest that the dashboard was not cracked at all. We actually had remarked that it was in such a great condition.

I had went in there for a couple fluid changes and flushes on the four-wheel drive, then they called me on the phone and everything‘s leaking underneath the truck, but not one drop of oil or any fluid was ever on my driveway, and we were under the truck and never seen any oil and there’s no oil on the frame at all yet still even after getting it back. But they called me and told me every hose underneath it was leaking and that needed to be replaced. Now I’m left to wondering if that was just lies as well. Liars lie about everything. I bought several vehicles from this place and serviced a lot of vehicles. Even had vehicles repaired at collision there and I’ve always had great service. It’s a shame that this is the reason that they’re going to choose for me not to come back for anything ever again. I even had to pay to have the oil re-changed after they changed it with the wrong oil and clearly marked it on the paperwork that it was the wrong oil, the motor now has a knock in it from the wrong oil but you can’t discuss that with them either because they just deny everything!!!

2 Updates & Rebuttals


United States
Company repaired my dash and corrected a miscommunication

#2Author of original report

Mon, May 22, 2023

 A simple miscommunication has been resolved.


United States
Why Did You Do This???

#3Consumer Comment

Thu, April 27, 2023

  No where in your report did you say this work was covered by a warranty. Therefore, this was all out of the pocket. Are you at all aware of the sleazy reputation which exists in the industry? With all these other cars you bought there, how much in FAKE FEES did you gladly pay? These would be FAKE dealer fee, FAKE processing fee, FAKE paperwork fee, FAKE electronic filing fee? The point is the rampant FRAUD and DECEPTION which goes on in the sales room and the Finance/Insurance office, has now flown into the "shop" like raw sewage on a downhill street. What you experience in a dealer "shop" is PRICE GOUGING, poor customer service, PRICE GOUGING, parts changers instead of real mechanics, PRICE GOUGING, "suddenly finding major problems" which come with a PRICE GOUGING price. Never, ever again go to any dealer for repairs or maintenance. Find and use a an experienced independent shop which has REAL MECHANICS with tons of experience and much better customer service and prices. When you take your car to a dealer shop, you are volunteering to be their next victim.

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