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  • Report:  #1467327

Complaint Review: Greg from Wireless Advocates/T-Mobile/Costco/Square Trade - Holbrook NY,

Reported By:
M.S. - Unhappy Customer of Wireless Advocates - Holbrook, NY, United States
Submitted:
Updated:

Greg from Wireless Advocates/T-Mobile/Costco/Square Trade
Holbrook #230 125 Beacon Drive Holbrook, 11741 NY,, United States
Phone:
631-589-2164
Web:
https://www.wirelessadvocates.com
Tell us has your experience with this business or person been good? What's this?

When I relocated to Long Island, my $1,100 Iphone X had such horrible reception thru ATT that I couldnt even use my cellphone in my house or anywhere in the vicinity of my neighborhood.  I'm a big fan of Apple and have been a loyal iPhone customer since they first iPhone was released over 10 years ago.  However iPhones are getting extremely pricey so having adequate insurance that offers coverage against theft and loss protection is extremely vital now more than ever. I have always had insurance thru ATT where you pay a small monthly fee for the insurance and then if necessary, you simply file a claim and pay a deductible (which varies depending on the cost of the phone and how often or not you have to file a claim).  

Anyways, due to the reception issue, I was forced to switch companies and return the iPhone to AT&T. Since my parents would get perfect reception in my house with their T-Mobile iPhones, I decided to switch to T-Mobile.  My parents told me that they bought their phones thru Costco and they had received a very good deal on their phones.

I went to Costco and they have a cellphone Kiosk setup towards the front of the store.  The Kiosk is a seperate company than Costco called "Wireless Advocates" and they are a third party reseller of the major cellphone providers including T-Mobile. On 9/12/18, Wireless Advocates had a promotion for new T-Mobile customers where they would mail you a $100 Costco giftcard if you purchase an Iphone X and sign up for T-Mobile's month to month unlimited plan.  The Iphone X (64 GB) was $949.99 plus tax and the plan for the monthly unlimited plan was $75 a month.  I asked the rep how much T-Mobile charges for their theft and loss insurance and Grreg Ronnie (sales rep) told me that unfortunately T-Mobile doesn't offer insurance on their Iphone X's. However I did have the option to buy a 2 year extended warranty which is better than the manufacter warranty.

Since I didnt have a phone that I desprately needed and didnt want an uninsured Iphone X, I regretably purchased the Square Trade insurance for $119. Between the phone, insurance and tax, I spent a total of $1,162.27 that day plus I signed up for auto-pay with T-Mobile for their monthly service for $75.  I should have did more research on the insurance, but I was just happy that I finally had a working cell phone that had reliable reception.

Towards the end of October 2018, I followed up with the rep because I still had not received the $100 gift card,  He was nice on the phone but I could tell by the sound in his voice that he forgot about the gift card.  He promised to escalate this to his supervisor and have it rushed out to me and I would receive it in 5-7 business days.

On 11/12/18, my phone was lost and/or stolen.  I used the "Where's My iPhone" app and the phone was offline and was just showing it's last known location which was 12 hrs earlier in the day.  I locked the phone and called Square Trade who told me that lost and stolen phones are not covered under the insurance.  Not only that, but once you file a claim, you no longer have insurance on the phone.  I then called T-Mobile who told me that that not only did the Wireless Advocates' rep lie by telling me that T-Mobile doesnt sell insurance on the iPhone X (they do), but the rep specifically said that I chose to decline the T-Mobile insurance upon purchase.  I have a friend that works at Staples and found out that the reps get a commission on selling the Square Trade insurance.  I called the rep yeterday and was told that he wasnt working but I would receive a call back today which never happened.

I went directly to T-Mobile today and had to buy another iPhone Xr which is a little cheaper and made sure to get the insurance that covers loss and theft.  I also spoke to my parents today and they were told the same lie and they both purchased the Square Trade insurance for their cellphones from the same exact Costco location 3 months prior to my Costco purchase.  

Wireless Advocates is obviously lying to everyone ( at least in the Holbrook store in NY).  I am going to the Costco store tomorrow and I am filing complaints with Costco, T-Mobile, Wireless Advocates. If I don't get compensated for the $100 gift card that I still havent received, $120 for garbage insurance and reimbursed for the difference between the cost of the new phone that I bought today vs the cost of the deductible that I should have only had to pay, then I am filing complaints with the Federal Trade Commision, The Attorney General's Office, The Better Business Bureau, and every social media and blog site on the media. MY Parents need to get compensated too.  

Learn from my mistake.  Do not buy a cellphone from Wireless Advocates.  They are liars who will scam you and they are unfortunately a horrible reflection on Costco, T-Mobile and Apple! I am also in sales and not doing right by the customer, lying about an incentive to make a sale and fraudently declining the insurance on the customer's behalf that they specifically asked to purchase so that the rep can steal a bigger commission is unethical, unprofessional and is absolutely warrants the rep's termination.

 



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