• Report:  #1521699

Complaint Review: JJs House - Scottsdale AZ

Reported By:
Dissatisfied - Minnesota, United States
Fri, October 07, 2022

JJs House
C/o Domains By Proxy Llc 14747 North Northsight Boulevard Suite 111 Pmb 309 Scottsdale, 85260 AZ, United States
Ladies Clothing and Shoes, Online Clothing, women's clothing, Women's clothing and accessories, Clothing sales / returns & refunds
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I ordered a dress from JJs House with custom measurements.   The measurements were off by as much as 5 inches. The web representation was burgundy. I received a cherry red dress. The web representation was for gathers in the neck and the waist.   The dress I received had flat panels with visibly crooked seams, externally visible serging, and threadtails.

The dress I received also had the zipper sewn in backwards, the hem was raw cut fabric, the hooks and hanging ribbons were on the outside of the bodice (not inside, where they are supposed to be). The fabric was a heavy, scratchy polyester, vs the web representation of a light satin and chiffon.

Company refused to issue a refund because it was custom (even thought they didn't even honor the custom measurements). I would love to send pictures.

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