• Report:  #1512460

Complaint Review: Microsoft - louisville ky

Reported By:
Michael - Shelbyville, United States

9900 Corporate Campus Dr louisville, 40223 ky, United States
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Last year I bought a Surface Book 3 from Best Buy. 3 days after purchasing this computer it would not power on. It would display the windows symbol for a few seconds then refuse to boot up. I took it back to Best Buy and they exchanged it for another laptop without giving me any trouble, but the laptop they exchanged me for was a refurbed unit.

One year later just a few days after the warranty ran out the second laptop did the exact same thing as the first one. I called Microsoft and got a call center in India. They say that if I pay them $300 they will send me another refurb unit with a 90-day warranty on it. I took it to a local repair shop. They told me that this is a common problem with these units and that they are unrepairable.

You cannot even recover your data if you failed to back it up because the hard drive is part of the motherboard. Before you waste two thousand dollars on one of these fancy paperweights think again. Microsoft laptops are garbage and their customer service is horrible. Buyer beware.

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