• Report:  #1510834

Complaint Review: Ponce motors - Austin Texas

Reported By:
Thomas - AUSTIN, United States
Tue, August 10, 2021

Ponce motors
16311 terrace dr Austin, 78728 Texas, United States
Car sales, Unsafe car, Used Cars Sales
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First I'd like to say that customer service is grade a on first impressions. I bought a used truck from these guys for a suprise birthday gift for my 68 year old father. The truck was a 2007 toyota tundra trd 4x4. High miles 223k. The original vehicle I went to look at was two different colors, rattle can paint job and lots of badly placed parts and lots of parts off other tundras, so I passed. Eduardo then showed me a much better looking truck.

After a brief inspection we tool the truck for a test drive. After driving for about 5 min. I noticed a rumbling sound like I had large mud tires on the truck when we had road tires, so I asked Eduardo about the sound. He told me it was the 4x4 system not engaged. I took his word. So we drove to the bank and I got the money he wanted and returned to his little lot. I gave him the payment and lingered around the back of his location and noticed I was looking at a lot of iaa, copart, and American auto auction vehicles with totaled written on the windshield and parts being repaired and replaced. I didn't put 1 and 2 together till later. 

I went back inside and finished out the deal. Mentioning several times I'm driving this truck 1500 miles away to give it to my father. 

No insurance was placed on the vehicle at that time to Eduardo, the owner drove the truck to my house rumbling and all. I brought Eduardo back to his office and dropped him off and told him I would let him know how it goes. 

One week later I detail the truck and notice no spare tire and missing rain gutter parts. So I call and let him know. I go back to his location to get a spare and I notice his mechanic is parting together an iaa auction totaled truck with air bags deployed and badly wheel damages. I even asked him how he is going to sell that since it's totaled. He said it wasn't. 

I worked as an auto transporter for 2 years so I knew he was lying. I've picked those up and delivered them for the insurance companies. 

So I get a spare and off I go to finish getting the truck ready for my trip the next day. 

Ieave austin texas around 5am make it to Dallas and notice the rumbling has not stopped and gotten worse so I text him and let him know the truck is running well except for the LOUD RUMBLING.

So 45 min east of Dallas I take it to a quick car to have the rear end checked. Clean fluid new and fresh. So off I ago again. I arrived in Virginia the next night and give the truck to my father on Wednesday night. 

Thursday I call the dealership to set up an appointment to get it checked. Take it in and immediately they tell me the wheel bearings are bad. Ok, replace them.  Well when they replaced them they told me the truck was not fit to be on the road and they have no idea how I made it 1500 miles on bearings missing and burnt up. 

I take the truck for a drive and still notice rear end noise. Back to the Toyota dealer I go again. They diagnosed a bad rear end. Get a quote and call Eduardo. We agree to meet on Monday to discuss. At this point I'm out 12480.00$ and now 1900.00 in bearing replacement from toyota. Now I have a new quote a little under 4,000 for rear end replacement. 

I drive the truck with my father back to Austin, 1500 Miles again im at 3200 miles in 10 days now. 

I talk to Eduardo at ponce motors and he wants to replace the rear end with a used rear end himself . No I need a warranty my father can use in Virginia. So he then insults me and tells me he will cover 1,000 of all the repairs. 

At this point I'm asking how the vehicle passed safety inspection in austin texas with bad wheel bearings.... no answer. So intake the truck to toyota again. Now toyots hands me the entire repair history of the truck, showing a bad rear end and bad wheel bearings...... that i was lied to about from get go. Now the dealer alerts me to the frame recall rust ROT! 

Now it all adds up. The previous owner found about the recall and also found out that it is out of extended warranty with the mfg. So he has it totaled and off to American auto auction.... now ponce motors buys the truck adds some new parts, cleans it up real real good replaced cosmetic parts with new parts to make the sale and boom, here i come thinking this is a legit used truck not an auctioned truck that's been totaled by the insurance company and I not being told of any of the such..... 

I'm at a loss right now and have filed complaints with the local authorities. I'm also a liscened pi in the state of Texas..... I would like thus to not happen to anyone else here in my town I live in. I work to hard for my money n to be robbed like this without any justice... 

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