- Report: #1524807
Complaint Review: Skeltons Lock and Key - Lebanon Missouri
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Skeltons Lock and Key
750 S Jefferson Ave Lebanon Lebanon, 65536 Missouri, United States
Phone:
(417) 322-5220
Web:
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Skeltons Lock and Key Skeltons Lock & Key Refused to refund for faulty key fob he sold me new. Lebanon Missouri
I wanted a spare key and fob for my Silverado. I called around and choose Skeltons because they are local and I like to support local small businesses. He had me come in a week later to get the key made and fob programmed to my truck. After waiting way to long to have a key made he finally ran out of blanks and failed to make a usable key. So I returned a week later to get the key made...I will add every time I set up a time to meet him at his store I had to call after I arrived as he was never there and I would have to wait for him to show up. So he finally handed me a key and I left. The next time I drove my truck (not my daily driver) the key fob failed to unlock my truck and when I tried the key, that worked to start the truck, it would not unlock the door. I was near the auto parts store and replaced the battery in the fob and was able to get in my truck. I contacted him and made arrangements to meet him at his store. I told him during this meeting that "if this thing is going to eat a battery per month I don't want it!" and he agreed by saying "yes sir". He couldn't make a new key as he ran out of blanks again. He told me to check later and he would replace the key. I contacted him a month later and he had the blanks and we set a time and day. He didn't show and I had to call him. This time instead of coming he stated he would come by my work later and make the new key. When he showed up I gave him the original key to copy and the key fob stating it failed again and I want a refund and I went back in to work. He called saying he finish. I went back out. He handed me the key and fob and said he replaced the battery and he jumped in his truck and left. Well the very next time I tried to use the key fob it was dead. At this point the key fob worked maybe 5 times and had 3 batteries in it. I called to arrange the return of the faulty product. He asked my name and a few minutes later he mumbled something I couldn't understand and hung up on me. Then would not answer the phone when I called back several times.
