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  • Report:  #1215922

Complaint Review: Square Trade - Nationwide

Reported By:
Sara S. - gloucester, Virginia, USA
Submitted:
Updated:

Square Trade
Nationwide, USA
Phone:
1-877-927-7268
Web:
squaretrade.com
Tell us has your experience with this business or person been good? What's this?

I sent my tablet in for repair at square trade's insistence... The screen was cracked, the battery was overheating, and the charging port was bad. They claimed to have repaired it ...what I got was far from a fixed tablet.

The tablet screen has a dark spot in the top left corner. (They must not have checked this) 

They claimed they replaced the back cover which was covered in dings all around the new screen, I notice this upon taking it out of the box when I received the "repaired tablet". I'm 100% sure they never replaced this.

The supposedly new battery is overheating...Again either they didn't replace this or did so with some cheap piece of crap.

And by their own admission they never fixed the charging port!!! It seemed to charge fine when I got it back, except  now I am having the same problem as before ..If the cable wiggles at all it stops charging! Makes sense since they admitted to not fixing the port..The problem before and now is it gets so bad it just stops charging altogether...

Their line that most items are repaired in 5 days is more lies as it took a lot longer for them to fix only a sub par screen...

Now they want me to resend the tablet back so they can have another go at it?? Unlikely..Now I'm also noticing lag and issues with the screen not responding to my touch like it should..

Its flat out fraud to claim to make repairs and either use cheap parts or not repair what they said they did. On top of that they admit to not fixing all of the problems it was sent in for to be repaired..What use is a tablet that is unable to charge... 3 things needed to be fixed and they managed to not adequately do any of it. 

They are only useful for refunds as their repair centers are garbage. 

I'll be talking to a manager Monday as well as contacting the better business bureau and maybe my attorney..What a waste of my time and money!!!

 



1 Updates & Rebuttals

zero resolution

#2Author of original report

Mon, March 16, 2015

Manager never called. I called customer service back this afternoon, they claimed the manager was in a meeting then the representative flat out lied to me claiming the manager tried calling me and there was no answer so it went to voice mail..

We have this cool thing called caller ID it shows who calls and guess what no call. I was home all day, I did go off on the customer service representative since at this point he lied to me about the call and the company lied about so called repairs most of which were never done!

 

They did however send me an email saying they want me to resend my tablet back to them and since repairs were made they couldn't refund the repurchase price..What repairs? A cheap knockoff screen ..the back cover they claimed to have replaced is the same one covered with more nicks and dings then when I sent it in..it still has a bad overheating battery, and they admitted to not fixing the charging port! At this point don't trust their customer service agents since they will flat out lie to you. They will charge you for repairs and not actually do the work or claim they put new parts on it which they don't..Worst company ever!! Buyer beware!! 

I have responded to their email. Unless this is rectified I will be contacting the BBB, FTC, and my attorneys

FRAUD FRAUD FRAUD!!!

 

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