;
  • Report:  #1263034

Complaint Review: square trade - Internet

Reported By:
Xenia - avon, Connecticut, USA
Submitted:
Updated:

square trade
Internet, USA
Phone:
8779277268
Web:
m.squaretrade.com
Tell us has your experience with this business or person been good? What's this?

I purchased squaretrade for 2 chromebook laptops that I bought for my kids. I called squaretrade regarding my warranty 6 mo ths after purchasing the computer for both laptops after both of my kids complaining of same exact keys not working on the keyboard. square trade initially gave me the run around stating that I should contact HP directly since the product was still covered under the manufacture warranty. I attempted that and could never get in contact with a real person from HP. I went back to square trade (since I purchased their 2-yr warranty) and demanded they solve the issue since I paid for the service. It took a total of 2.5 months before they finally gave in and told me to send the laptops and I would be reimbursed. I sent both laptops back but then obly received one check for only one laptop. I called square trade to inform them of the mistake and I was assured by a representative that the check should be there within a few days. A few days turned into a week so I called squaretrade back. They the stated that they would cancel the check that was never received and send out a new one which ahould be received within 7-10 business days. 2 weeks pass still no check so I call square trade again and they then tell me they expedited a check and it should be received within 3-5 business days. Guess what. 5 Business days pass and still no check. I am livid at this point because not only has square trade NOT followed through on the services that I paid for but they now have stolen my laptop that I paid 269.99 for!! I called again and went off on how this company has now stolen my property and they cancelled the en route check (AGAIN) and tell me the new check should be here within 48hrs. I demanded a USPS tracking number and they told me to call back in the a.m and one will be provided. I did this first thing in the morning but I low and behold I was lied to and my check is STILL not here. I am 99% certain I will never receive that check and will have to take legal action. This business is a scheme and amazon should stop selling any products or services it claims to provide.



Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//