I have to agree!! Square trade is a rip off. Have a computer...They bounced us back and forth for over 8 months. Said it wasn't their problem. So I got stuck with a laptop that was screwed up. CD/DVD rom didn't work, pixels all over the place, ober heating, then powercord went poof. Square Trade is nothing more that a pita.. They will find every way possible NOT to fix what your paid for. So far.....Laptop (17 days later) nothing..No phone calls. Do NOT go with this company. It is probably in India like every thing else. No one cares...Consumers getting screwed...SUE