On September 5th I called for repair on my printer - claim #092878760131. I was told a technician would call the following Monday or Tuesday. On Wednesday, the 10th I called and was told they would call that day. On the 11th I called and was told to give them 48 hours for someone to call - that would be by the end of the 16th.
I called the 16th and was told they would call the tech and call me back shortly. I called them again at 4 p.m. and was cut off. I called them back and Jason said he would call me back. Today is the 17th and I have not received a call and their phone has been busy all day.
I have gone to their website but they do not have on line resolution nor a contact e mail. My claim does show on their system and says it has been referred.
I had explained to them that I need this printer for business but that didn't seem to interest them. I asked if they would expedite this as it had been so long and they promised a repair or refund. That comment was ignored and the person went right on talking as if I had not asked a question.
I want this printer repaired or my money refunded. I have since had to purchase another printer to stay in business. I called Amazon and they informed me that they had no control over this.
#2Author of original report
Thu, March 26, 2015
After 3 months in place of 5 days Square Trade finally agreed to send me a check for the cost of my printer and did not want the printer. I did receive and cash the check.