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  • Report:  #1177523

Complaint Review: Square Trade - California

Reported By:
Margaret - Cottonwood, Arizona,
Submitted:
Updated:

Square Trade
California, USA
Phone:
877 927-7268
Web:
www.squaretrade.com
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On September 5th I called for repair on my printer - claim #092878760131.  I was told a technician would call the following Monday or Tuesday. On Wednesday, the 10th I called and was told they would call that day.  On the 11th I called and was told to give them 48 hours for someone to call - that would be by the end of the 16th.

I called the 16th and was told they would call the tech and call me back shortly.  I called them again at 4 p.m. and was cut off.  I called them back and Jason said he would call me back. Today is the 17th and I have not received a call and their phone has been busy all day.

I have gone to their website but they do not have on line resolution nor a contact e mail.  My claim does show on their system and says it has been referred.

I had explained to them that I need this printer for business but that didn't seem to interest them.  I asked if they would expedite this as it had been so long and they promised a repair or refund.  That comment was ignored and the person went right on talking as if I had not asked a question.

I want this printer repaired or my money refunded.  I have since had to purchase another printer to stay in business.  I called Amazon and they informed me that they had no control over this.



1 Updates & Rebuttals

Finally Received Refund

#2Author of original report

Thu, March 26, 2015

After 3 months in place of 5 days Square Trade finally agreed to send me a check for the cost of my printer and did not want the printer.  I did receive and cash the check.

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