- Report: #1497876
Complaint Review: TICKETS AT WORK -
Reported By:
Sharron -
Rch Cucamonga, CA, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
TICKETS AT WORK
United States
Phone:
8003316483
Web:
TICKETSATWORK.COM
Categories:
Business Rating:
(0)
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TICKETS AT WORK REFUND MONEY HELD HOSTAGE
On 07/17/20, I reserved a car in the amount of $133.00 because I was putting my car in the shop to be fixed. However, the parts were not available, so I had to cancel the car.
On 07/17/20, I called to cancel the car because, I had two days in which to cancel as stated on the tickets at work form. I was unable to contact them, all I got was a continuous loop of information that did not apply to me. I went to their website and told them to cancel the car.
I called again on 07/18/20, again no answer. I called again and left a message explaining that I no longer need the car and stated the reason why. On the same day, I contacted Thrifty at 877-283-0898 to cancel the car. They cancelled the car and told me to contact tickets at work for the refund. I asked for a confirmation number and they stated I did not need one. I received an email from tickets at work on 7/19/20 giving me a credit voucher for future purchases.
I called them to speak to a manager three times, each time I was put on hold for 35+ minutes. The person would come back and tell me they did not have a manager only supervisors, but I did not get to speak to a supervisor. I ask who was in charged and that most places have a manager. I asked for corporate office, they stated they did not have a corporate phone number just an email address which was the same email address listed on there website.
I told them I did not want a voucher; I wanted my account credited. I was hung up on. I called a 4th time; told them I would file a complaint against them and that I would talk to the supervisor. A person who called themselves Jean or Gene (male) came on the line and I explained the situation to them again. He told me there was nothing he could do, he was the only one there, there were no managers. I stated all you have to do is reverse the charges because you have not collected payment.
I stated the car was cancelled so why am I getting a voucher for a non-existent car. He stated that they did get payment. I said are you calling my credit card company a liar. I have checked several times and it says the transaction is pending. He did not like what I had to say and hung up. I sent a second email to tickets at work telling them the same thing I told them that I did not want a voucher I want my account credited.
I received another email from tickets at work on 07/20/20, stating the same thing as the previous email. At this point, I cannot talk to corporate, I cannot talk to a manager, I cannot find the corporate office, I am being forced to buy something on there website instead of crediting my account. So my money is being held hostage. I want my account credited for $133.00.
