• Report:  #1524270

Complaint Review: Valley Commercial Services - Cincinnati Ohio

Reported By:
David - Cincinnati, Ohio, United States

Valley Commercial Services
627 North Wayne Ave Cincinnati, 45215 Ohio, United States
Tell us has your experience with this business or person been good? What's this?

I contacted Valley commercial services to service my manitowoc ice machine.  The ice machine was freezing up.  They sent out a technician who diagnosed the problem as a software issue.  However a couple days later the ice machine began freezing up again.  I called the company and spoke to Brittany Hall who assured me that I would not  be charged a second time if it was something the technician missed.  The technician came a second time and still could not identify the issue but tried to blame the issue on the maintenance staff.  The technician left but the machine was still freezing up.  I was charged a second time on my credit card without my consent.  (This company requires credit card information upfront).  So I called and spoke to Brittany Hall who said she would talk to the technician and return my call.  However she did not.  Then I tried to calling and email but my number had been blocked and my email was returned to me undeliverable.  A few days later I got through to a Jody Mullins who stated the issue was being reviewed by the operations manager Mike Kenson.  A couple days later I spoke to Mike Kenson on the phone and tried to explain that I should not be charged twice when they did not fix the issue and I was concerned about the use of my credit card being charged.  He made it clear that he was not going to issue a refund.  I stated that I had filed a complaint with the BBB and the states attorney general's office but he stated that he did not care.  This company should be avoided.  

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!