- Report: #1516721
Complaint Review: Verizon Wireless - new york NY
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Author Not Confirmed
Why?
Verizon Wireless
140 West St new york, 10007 NY, United States
Phone:
(212) 395-1000
Web:
www.verizon.com
Categories:
Business Rating:
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Verizon Wireless Verizon Billing scam from Verizon wireless new york NY
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So 2 years ago TO THE DAY 03/09/2020 it all started, some of my payments were going to another Verizon customers account, a very very helpful Verizon rep found the issue and then we opened the first of many payment investigations. this Dragged on and on and on and on, meanwhile my service was disconnected weekly, racking up hundreds of dollars in disconnect and reconnection fees PER LINE!!
Finally in Oct of 2021 (a much long time later) they found where the money was going after comparing 2 years worth of my bank statements. they took the money BACK from this incorrect person (and it wasn't his fault it was a glitch in the system) and on Feb 8th 2022 Promised to credit they new found (by them not me) amount of $5,050 AND they were going to credit back all the disconnect and reconnect fees...
neither happened and I still have a bill of $5000 and I'm still getting disconnected weekly, no one is willing to honor the credit I have in writing!!!!
