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  • Report:  #1524163

Complaint Review: Walser Polar Chevrot - White Bear Lake Minnesota

Reported By:
Timothy - White Bear Lake, Minnesota, United States
Submitted:
Updated:

Walser Polar Chevrot
1801 County Rd F East White Bear Lake, 55110 Minnesota, United States
Phone:
(612) 284-4672
Web:
https://www.walserpolarchevrolet.com
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Work Order Estimate

2017 Chevrolet Equinox

VIN: 2GNALBEK1H1523469

80,000 miles always serviced, I have proof

Purchased 10/26/2016 New

12/16/2022 I had the vehicle serviced @ Walser Polar Chevrolet White Bear Lake, MN just like I have since I purchased it new.  Oil & Transmission fluid changed, new tires, wheel alignment, rear brake pads and rotors, $2,045.00.  No mention of a class action lawsuit for Frozen PCV valve, causing the rear main seal to blowout.  GM has known about this problem for years and has done nothing to rectify it.

I brought my vehicle into Walser Polar Chevrolet for service as always trusting I would leave having a safe ride in the deadly winter weather conditions, that was not the case.  They knew there was an Issue with this Make & Model, I should have been notified regarding the freezing of the PCV valve and rear engine seal blowing out.  Someone is going to DIE because of this, they will break down in subzero temperatures and freeze to death. 

12/24/2022 at 6:45 am on Christmas eve.  I had no warning whatsoever there was a problem until the Equinox started to sputter, the engine light came on and a few minutes later the engine shut down.  The PCV valve froze causing the rear main seal to blowout, the engine was completely destroyed.  $9,700 estimated repair bill.  Thank God, I made it to White Bear Ave and a police officer showed up, it was 11 degrees below zero out.  AAA had a 299-minute estimated wait.  I know of 3 other people this has happened to last Month and there were 3 others vehicles that weekend on their lot with the same issue, I was told this by management.

I sold it to Walser Polar Chevrolet White Bear Lake, MN 12/30/2022 for $4,000.00 that’s all they were willing to offer.  After paying $2,045 on 12/16/2022 I ended up with $1,965.00.  This car was in great running condition when I brought it in for service, no leaks or indication of a problem other than the maintenance suggested. KBB Trade in for this vehicle is $9,000.00 to $10,000.00, fair market value $12,5000 to$15,000.00.  People are being taken advantage of and misled, they are not disclosing this issue to the vehicle owners, this is absolutely unethical and dishonest on the part of the dealerships and General Motors.  If I would have known there was an issue with this Year, Make and Model I would have sold it immediately. I ended up with $1,955.00 for a vehicle I could have traded it for up to $10,000, or sold it for $12,500 to $15,000.00.  

 

1/23/2023, come to find out my old 2017 Equinox is selling at Walser Polar Chevrolet for $14,998.  No disclosure on the CARFAX report that the engine was destroyed due to the PCV valve freezing and the rear main engine seal blowing out causing the engine to be destroyed.  All other detailed history including damage report when hit is listed.

 



5 Updates & Rebuttals

Timothy

White Bear Lake, MN,
Minnesota,
United States
No Indication Whatsoever

#2Author of original report

Sun, January 29, 2023

Again, did you read my post.  I had no idea there was a problem with this year, make and model.  Neither GM or Walsr Polar Chevrolet said a word.  There covering it up!  

I had no warning whatsoever there was a problem until the Equinox started to sputter, the engine light came on and a few minutes later the engine shut down.  The PCV valve froze causing the rear main seal to blowout.

I've seen your post on other sites about this issue, obviously you're inon this somehow.  

 

 

 


coast

United States
Now You Know

#3Consumer Comment

Sat, January 28, 2023

No, I am not associated with the dealership or GM.

 

The article you mentioned reads, "the crankcase pressure can cause the engine’s rear main seal to fail, which can lead to an oil leak and, if left unaddressed, total engine failure"

 

You failed to address the issue; instead, you chose to negligently continue to operate the vehicle. That will give you something to think about every time you submit that monthly payment for your next vehicle.

 

Perhaps you were unaware of how essential oil pressure is to engine lubrication. Now you know.

 

If your local dealer failed to follow the suggested maintenance recommended by GM in the March 2015 and February 2019 bulletins, you may have had a valid case for a complimentary rear main seal replacement, but the major engine failure is still a result of operator negligence.

 

Happy motoring!


Timothy

White Bear Lake, MN,
Minnesota,
United States
CLASS ACTION LAWSUIT!

#4Author of original report

Fri, January 27, 2023

Read it.  Wait you're probably already aware of this,.  

GM Hit With Class Action Lawsuit For PCV Issues In 2.4L Engines

https://gmauthority.com/blog/2022/04/gm-hit-with-class-action-lawsuit-for-pcv-issues-in-2-4l-engines/

 

And the dealership let me drive off knowing there would b subzero temputures, they didn't care one iota.


Timothy

White Bear Lake, MN,
Minnesota,
United States
You're part of the problem not the solution.   

#5Author of original report

Fri, January 27, 2023

This is the most ridiclous response ever.  Did you read the complaint?  You must be associated with the Dearlership or General Motors.  I have seen this response on other sites that reference the class action lawsuit.   I've driven multiple vehicles in my lifetime, I've had the engine light come on and this never happened.  You're part of the problem not the solution.   


coast

United States
Operator Negligence

#6Consumer Comment

Thu, January 26, 2023

The engine wasn't damaged because the seal failed; it was damaged because you failed to immediately stop operating the vehicle when the check engine warning light came on. The engine seized due to your continued operation of the vehicle with no oil pressure. You are guilty of operator negligence.

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