- Report: #1256859
Complaint Review: westgate Resorts - orlando Florida
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westgate Resorts
10000 turkey run rd orlando, 32819 Florida, USA
Phone:
407-345-0000
Web:
www.westgateresorts.com
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Business Rating:
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westgate Resorts They do not deliver on their commitments. orlando Florida
The resort itself seemed ok at first. We got a good deal on the room because we attended a time share presentation. We had actually been considering a time share before we booked the "vlila" so it seemed like a good opportunity. But I wouldn't go back if they paid me.
The time share sales presentation was stereotypical. Like something out of a movie. After a couple nights at Westgate Lakes we were sure we did not want to own there, but the rep made a good case for buying in Orlando because it is in demand. We'd be able to trade one Orlando week for two weeks nearly anywhere in the world. I now believe this is BS.
We bought a "trial" membership - which includes a week at any Westgate resort plus access to their network of partner resorts where you can buy discounted vacations all over the world. Our plan was to evaluate one of the other resorts and see if it made sense to buy a property.
Unfortunately, we've been unable to book anything anywhere. The system doesn't work the way they describe in the presentation. We've tried booking weeks at several resorts, some as far as a year in advance and nothing is available. The customer service staff keeps suggesting that I go back to Orlando, or to try Branson, Missouri or Gatlinburg, TN.
After three failed reservation attempts I tried cancelling our purchase. I was told that this is not possible. I believe this is BS also, so I will continue my effort. From my perspective, Westgate is good at marketing and very good at billing but they do a poor job following through on their commitments.
