Complaint Review: 1-800-PATCHES - ARTIC WHITE - Internet

Hello! Well at least I know now that I am not "alone".Sadly I am another victim of the "free trial offer" of Artic White Teeth Whitening System. Over a month ago I signed on to a program called "Phone Hog". Every time you sign up for offers on their website you get free phone minutes. I am NOT complaining about the "Phone Hog" company, they actually do give you free phone minutes and I used them without any problem. My issue is that one of the "free" offers was from this company,1-800-PATCHES.

I must admit that when I saw this charge of $69.95 on my credit/debit card by the company I had NO IDEA what it was for.I had clicked on so many free offers this one did not ring a bell. This of course was dumb on my part, should have kept better records at least.

Well I called their 1-800 phone number and only got a recording directing me to the website. I then went to the website and emailed my concern. I did get a pretty quick reply. Of course the reply simply stated their agreement and how it all worked. I would swear that they did not give the same details when I read it the first time. I do actually always read the fine print on these type of offers. Anyway, they say that they ship you these products and you have 14 days to return what you don't use for a refund.

Okay,so maybe I missed that detail,maybe I read to quickly,whatever. I was willing to ship back their products , but one BIG problem. I STILL today have not received one single thing from this company. When I emailed back their customer service with this info they simply did not reply at all.

I have sent yet another email. I am headed to my bank next to dispute this. With 8 children and a very small budget this is a real financial strain on my family. Thankyou for your advice here and being willing to share these important issues.

God Bless!

Carole

Buffalo, Kentucky
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

[email protected]

badbusinessbureau.com

www.ripoffreport.com

Don't let them get away with it.

Make sure they make the Rip-off Report!

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