JustinB
Barrie,#2UPDATE Employee
Tue, November 27, 2012
Hello,
My name is Justina and I'm a Director at 1ShoppihngCart.com and I would like to address your concerns.
After reading your submission to http://www.ripoffreport.com, I understand you are unclear why the Store Trial package was upgraded to the Store Premium package after the trial period ended.
All of our policies can be found in the Terms of Service which is located at: http://www.1shoppingcart.com/legal/terms-of-service.
In section 1.G.II at the very top of the page it states that all Store Trial packages will automatically be upgraded to the Store Premium package, at the end of the trial period, unless we are contacted to upgrade to another package or to cancel the trial. Also, in section 2.F the refund policy is outlined. To summarize, a full refund is offered if a request to cancel is submitted within thirty days of opening the account.
I hope the above has clarified why the Store Trial was upgraded to the Store Premium package and the refund policy.
We make an attempt to be transparent and forth right. In the sign up process, before an account can be opened, is a link to the Terms of Service and checkbox indicating that you have read and understood the Terms of Service. An account cannot be opened unless this box has been checkout.
We would be happy to issue a refund to you if you would contact us back via email at [email protected].
Regards,
Justin Bell