- Report: #536275
Complaint Review: 1st American Card Service - Redwood Merchant Services - Eprocessing Networks - Murietta California
Reported By:
Dee Carpenter -
Fairbanks, Alaska, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
1st American Card Service - Redwood Merchant Services - Eprocessing Networks
25060 Hancock Suite 102-230 Murietta, 92562 California, United States of America
Phone:
(800) 438-8262
Web:
http://www.1stamericancardservice.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
1st American Card Service - Redwood Merchant Services - Eprocessing Networks This company lies, does not communicate and it steals your money! Murietta, California
I signed up with this company November 9, 2009. I was told that as a seasonal merchant, I would be charged $15 for the first $1000 of sales and an additional fee would be charged for sales over that amount. But the fee would be proportionate.
I was charged more than $15 for my first $1000 and then for $183 in additional sales, I was charged another $10.87. Not proportionate!
I was told there are no other fees. No monthly service fee, no fee to put my account on hold or take it off and no cancellation feel.
I put my account on hold November 30, 2009. On December 3, $34 was deducted from my bank account. That was for no reason what-so-ever.
Before I signed up, my calls were returned. I was told the process would take 24hrs. It took 3 days. Then I was given mis-information on handling my account.
They told me they have 24hr. customer service. But they didn't tell me that it wasn't available nights or weekends.
Once I started having problems, they would always say "someone will return your call in 30 min. or less". After numerous calls on numerous days, no one ever returned a call.
I complained to the BBB 3 times on this company. Each time they responded, the answer was packed with lies. They offered to refund my first months charges. Even gave the "check is in the mail" line. Of course, no check was received.
But the absolute king of lies was "I am a happy, satisfied customer"......
I am changing my bank account. If they will steal $34, what's to stop them from taking larger amounts?
I was charged more than $15 for my first $1000 and then for $183 in additional sales, I was charged another $10.87. Not proportionate!
I was told there are no other fees. No monthly service fee, no fee to put my account on hold or take it off and no cancellation feel.
I put my account on hold November 30, 2009. On December 3, $34 was deducted from my bank account. That was for no reason what-so-ever.
Before I signed up, my calls were returned. I was told the process would take 24hrs. It took 3 days. Then I was given mis-information on handling my account.
They told me they have 24hr. customer service. But they didn't tell me that it wasn't available nights or weekends.
Once I started having problems, they would always say "someone will return your call in 30 min. or less". After numerous calls on numerous days, no one ever returned a call.
I complained to the BBB 3 times on this company. Each time they responded, the answer was packed with lies. They offered to refund my first months charges. Even gave the "check is in the mail" line. Of course, no check was received.
But the absolute king of lies was "I am a happy, satisfied customer"......
I am changing my bank account. If they will steal $34, what's to stop them from taking larger amounts?
