- Report: #1426863
Complaint Review: 4wd.com - Columbiana Ohio
Reported By:
Timothy -
Frederick, Maryland, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
4wd.com
4488 State Route 14 Columbiana, 44408 Ohio, United States
Phone:
800-555-3353
Web:
www.4wd.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
4wd.com 4Wheel Drive Hardware Transamerican Auto Parts 4 wheel parts Transamerican Wholesale 4Wheel Drive Hardware Poor customer service and dishonest pricing Columbiana Ohio
I purchased parts from this company on 1/28/2018. I generally purchase my parts from another company but they had the parts in stock and they were offering 5% off with the code they gave me. I placed the order but there was no where to enter the code. In the order notes I indicated if they are not honoring the discount don't ship the order. The next day 1/29/2018 I get a email notification that the order shipped but still no discount.
I tried to chat with the company but as soon as I gave the order and talked about the discount they disappeared. I tried calling but was on hold for a good 30 minutes before I gave up. I sent a help desk ticket in that went unanswered but noticed they cosed the ticket without calling me. I finally got someone on the phone on 1/30/2018 and told them they shipped the product and I didn't get the discount. They indicated you can't combine it with any other orders but that wasn't obvious.
There whole site is an offer so I didn't get that. I also indicated to the person that in the notes I said don't ship it unless I get the discount but they did. I told him to call the shipper and have them bring it back and he said they would charge me for returning it. I called the shipper and rejected it but two days later 4wd.com still charged my credit card. I am working with my credit card company to reverse the charges as I never received the product and will never do business with this company again.
