Complaint Review: 722 Redemption Funding Jake Sweeney Smartmart - Cincinnati Ohio

March 31, 2010

 I am the concerned owner of a 2007 PT Cruiser purchased from Jake Sweeney Smart Mart of Cincinnati, Ohio.  Tomorrow, April 1, 2010 will be the 1 year anniversary of my ownership of this vehicle that when I originally purchased it, was elated to own another Chrysler family vehicle. 

I have been a customer of Jake Sweeney of Cincinnati, Ohio since 2003 to include vehicle purchases and maintenance at the dealership locations.  My first vehicle purchased through them was a 2001 Dodge Caravan of which until December 2008, I owned until I was involved in an accident.  My household has also purchased a 2003 Jeep Liberty through this dealer. Needless to say, I love my Dodge and Chrysler vehicles.  I fell into some unforeseen circumstances of which jeopardized my credit standing a couple of years ago, so I went through 722 Redemption of Cincinnati, Ohio for financing. 

I was referred to Jake Sweeney Smart Mart to purchase my vehicle, my salesperson was named William Lackey.  Because of my circumstances, my options were limited.  I expressed interest in owning a Dodge or Chrysler vehicle and if at all possible a PT Cruiser as I was aware it was a vehicle that had decent gas mileage and of course a perfect fit for my children and I.  William called to let me know he located a PT Cruiser and on April 1, 2009, it was delivered to me at my temporary familial residence in Chicago, Illinois.  Within the first couple of months I experienced tire, wheel and electrical problems.  I called William to express my concerns and he replaced the two rear tires after the first couple of weeks of ownership.  When I contacted him about the electrical problems (car would sit for a couple of days and the battery would completely drain out), William suggested that I take the car to another a dealer and trade it in.  Thats kind of difficult in my financial situation and he never advised me to bring it back to them to trade it in.  I continued the remainder of the year with 3 replacement batteries and to date I have a cracked head gasket in my engine. 

I have had the vehicle for exactly a year tomorrow and the repairs of this vehicle are costing me more than the value of the car.  I am still paying on this car.  I have been a valued customer of Jake Sweeney and I am being tossed aside like my service does not matter.  I have referred my family and friends to that dealer over the years and they have put a bad taste in my mouth.  The sales people are misrepresenting the tradition of Chrysler and I am very disappointed.  I called today and was referred to leave a message on a voicemail by the name of Scotty at the Smart Mart location.  He never called me back. 

I am encouraging the reader to please respond to my letter.  I as a Chrysler family car owner, for years, deserve better treatment than I have received with this one dealership.  No one cares about the tradition of this company, only about sales.  If this is the way I will be treated, I will conclude my business with Jake Sweeney and dissolve my future ownership of ANY Chrysler/Dodge family cars.  My four children and I should not have to suffer at the hand of selfish sales persons that are only out to make money.  I will continue to pursue further action from my end.  Over the last year, I have contact Chrysler corp. about the issues with my car and they are documented.