PDS Exposser
Waldorf,#2UPDATE EX-employee responds
Tue, June 29, 2004
As to the company reported here, well Precision aka, all the above is still playing the same song and dance routine. I can tell you that some things in this report are a little weird. Some questions the readers are going to want to know to understand this situation. 1) Did you have a door installed or just a glass section? (Note: unless recently started, this company has been picking up doors sold daily as they don't have any where to keep the extra doors, and God forbid they spend a few bucks and don't sell that door for a month or so.) 2) Was this called in as an emergency? If not you should never have allowed an installer to your home after 4PM. 3) On/Off switch? Where did you read this. If your door is opening but not shutting or vise-versa there are several things it could be, from your electric eyes being off-line, to a motor problem to the limits not set right on your motor, well, the list goes on. If this was the problem, you were really lucky. I'm not doubting you, only asking because I've looked through all my material and can't find this to be said in any of it. Maybe you have info from a different manufacture, possible. Things that should have told you something was wrong, It takes a real professional 1 to 2 hours to install a 16X7 (double car door) w/ a take down and haul away, and about 30 to 45 minutes to install a motor/operator. 6 hours is a bit much even for an idiot. If they did use your yard as a urinal, you should have called the police as this is against numerous codes. (e.g. State health codes.) If the manager told you these guys were subcontractors, he lied. They tell you this so that they aren't liable for damages. Did you sign anything stating that what you didn't have done was a safety hazard and by signing you don't hold the company responsible? Check your order paper and completion paper. This company will pull anything to get you to believe otherwise. They will also deliberately tamper with things so that you have no choice but to call them back as something stopped working. They will charge you as what they damaged, makes it look like the homeowner did. I do have to defend the installer in some of what was said: As when working for this company, you have no life, no time, no nothing. There is no time to sleep, no time to shave, etc. and they will take everything you have. Been there, done that. They call their installers any, and I mean ANY, time of the day or night. The $375 or whatever he was charging you was probably to do this on the side as this companies going rate is usually $550. One more thing, the installer probably isn't a Professional as this company usually hires kids right out of school and train them for week or so. Being in this profession for 12 years, I can tell you, to truly train someone they need to be trained for one or two months. Good luck, as this company will do nothing to stop these type of things from happening. In close, did you happen to take pictures of the garage after they left? If so, give your states OSHA a call, they'll love to hear this.