- Report: #185337
Complaint Review: AAMCO Transmission - Springfield Massachusetts
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AAMCO Transmission
927 Boston Road Springfield, 01119 Massachusetts, U.S.A.
Phone:
413-783-0111
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AAMCO Transmission ripped me off and deceptive practices Springfield Massachusetts
*UPDATE Employee: Brian Kerr--Springfield,Ma Aamco problem
*UPDATE Employee: Brian Kerr--Springfield,Ma Aamco problem
*UPDATE Employee: Brian Kerr--Springfield,Ma Aamco problem
*UPDATE Employee: Brian Kerr--Springfield,Ma Aamco problem
*Author of original report: Still a ripoff
*Consumer Comment: Chrysler new car warrantys are only 36000 miles
*Consumer Comment: Baloney
*Consumer Comment: Voice of Truth
Helllo, My name is Brian Kerr and back in 5/3/04 i brought my 1998 Plymouth Breeze to the AAMCO in Springfield, MA when the transmisstion broke. they performed a complete transmission rebuild to included a rebuilt torque converter, filter, fluid, front planet, rear planet, 2-4 cluch hub, Over Drive clutch hub, solenoid pack & rear ring gear. This cost me $1,884.25. I was convinced that this repair was needed and it would both run and work as new.
On 3/30/06 my transmission broke again and i called the AAMCO in Springfield, MA again. I was told the diagnose will cost me nothing and to bring it in. I had AAA tow the car in and now i am being told that the transmission needs to be completeley overhauled (rebuilt) again to include a torque converter and any and all parts needed to do it for a deep discount of $1,295. I am outraged about this. In only 22 months and 37,000 miles later this transmission would cost me a total of $3,179.25. I went to AAMCO in the first place because i thought this company advertises quality work and satisfaction guaranteed.
I feel i am being swindled at the springfield, MA location by poor quality work and horrible salesmen. I was also told that technology advanced so fast in 22 months for this model car. I called a plymouth dealership and was told that there was nothing new that was published on that style transmission for that vehicle in many years. I feel so betrayed by the work performed.
Brian
West Springfield, Massachusetts
U.S.A.
On 3/30/06 my transmission broke again and i called the AAMCO in Springfield, MA again. I was told the diagnose will cost me nothing and to bring it in. I had AAA tow the car in and now i am being told that the transmission needs to be completeley overhauled (rebuilt) again to include a torque converter and any and all parts needed to do it for a deep discount of $1,295. I am outraged about this. In only 22 months and 37,000 miles later this transmission would cost me a total of $3,179.25. I went to AAMCO in the first place because i thought this company advertises quality work and satisfaction guaranteed.
I feel i am being swindled at the springfield, MA location by poor quality work and horrible salesmen. I was also told that technology advanced so fast in 22 months for this model car. I called a plymouth dealership and was told that there was nothing new that was published on that style transmission for that vehicle in many years. I feel so betrayed by the work performed.
Brian
West Springfield, Massachusetts
U.S.A.
8 Updates & Rebuttals
Voice Of Truth
Red Lion,Pennsylvania,
U.S.A.
Voice of Truth
#2Consumer Comment
Sat, May 10, 2008
Ok...First let me say that the price for the job was fair and the work done sounds like it was done correctly as it did not fail for not only 30k but over a year. Did you ever change the fluid and filter in that time period? Was the transmission being cooled properly? How is the engine running? How is the condition of your battery? What failed inside the transmission? Was it due to parts failure, workmanship or abuse? I am also quite sure you were offered a longer warranty at an additional price of which you probably declined with the assumption that either you wouldn't have the car that long or the job would last longer. Either way it was your choice to decline the longer warranty. I would not be happy in this situation either having to pay again for a job but I can see nothing done wrong here at this shop.
Tejamo
Shamokin,Pennsylvania,
U.S.A.
Baloney
#3Consumer Comment
Sat, April 19, 2008
As a 20+ year rebuilder,Your average transmission lasts 60 to 100K+ miles,If it was a PROPER repair without abuse on the customers part,why could it not last the same amount of miles? I have overhauled these transmissions and they have outlived the car itself.
Mark
Baltimore,Maryland,
U.S.A.
Chrysler new car warrantys are only 36000 miles
#4Consumer Comment
Sat, April 08, 2006
If you would have bought a new Chrysler product you would be out of luck. The new car warranty is only 36K miles, yours lasted 37K miles. Maybe it is just a bad design, blame Chrysler
Brian
West Springfield,Massachusetts,
U.S.A.
Still a ripoff
#5Author of original report
Sat, April 08, 2006
I would expect that answer from an AAMCO represenative. Of course AAMCO would love to make 1-2 grand every 30,000 miles on the same transmissions. That is what would maks them money. I never approacked him badly either. I was calm and cool untill the ripoff was evident. I also remember going back to the shortly after the original work was performed about a ticking and clicking sound it used to make when it would shift and i was told it was some solenoid that was common to make that noise. I would not be suprised if that was a sign they blew off. I just hope you stand behind the quality of your work for the sake of AAMCO. Take care.
Tom
Indianapolis,Indiana,
U.S.A.
Brian Kerr--Springfield,Ma Aamco problem
#6UPDATE Employee
Fri, April 07, 2006
If your vehicle drove for 30000 miles without a problem the Aamco couldn't have erred in the original repair. Ask anyone knowledgeable in the industry.I've been an Aamco dealer for 33 yrs. Sounds like he's offering you a fair deal, if you were nicer to him instead of the approach you've used maybe he would be even nicer.Its a fair deal. Tom Schroeder
Tom
Indianapolis,Indiana,
U.S.A.
Brian Kerr--Springfield,Ma Aamco problem
#7UPDATE Employee
Fri, April 07, 2006
If your vehicle drove for 30000 miles without a problem the Aamco couldn't have erred in the original repair. Ask anyone knowledgeable in the industry.I've been an Aamco dealer for 33 yrs. Sounds like he's offering you a fair deal, if you were nicer to him instead of the approach you've used maybe he would be even nicer.Its a fair deal. Tom Schroeder
Tom
Indianapolis,Indiana,
U.S.A.
Brian Kerr--Springfield,Ma Aamco problem
#8UPDATE Employee
Fri, April 07, 2006
If your vehicle drove for 30000 miles without a problem the Aamco couldn't have erred in the original repair. Ask anyone knowledgeable in the industry.I've been an Aamco dealer for 33 yrs. Sounds like he's offering you a fair deal, if you were nicer to him instead of the approach you've used maybe he would be even nicer.Its a fair deal. Tom Schroeder
Tom
Indianapolis,Indiana,
U.S.A.
Brian Kerr--Springfield,Ma Aamco problem
#9UPDATE Employee
Fri, April 07, 2006
If your vehicle drove for 30000 miles without a problem the Aamco couldn't have erred in the original repair. Ask anyone knowledgeable in the industry.I've been an Aamco dealer for 33 yrs. Sounds like he's offering you a fair deal, if you were nicer to him instead of the approach you've used maybe he would be even nicer.Its a fair deal. Tom Schroeder
