- Report: #1446331
Complaint Review: AArron’s - Granbury Tx
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AArron’s
Granbury, 76048 Tx, United States
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AArron’s Promised us are account would be credited when we started our lease now they can’t it’s not possible Granbury Tx
Back in November of 2017 at the granbury aArron’s off of 377 my fiancé and I went to go look at some furniture. We had rented from a previous aArron’s before and were told we could pick up where we left off also it’s advertised on their website. So we talked to the manager at the granbury Aaron’s and he PROMISED and said that YES they WILL credit our account for the 8 months we had rented from them before and that it would show up in January when our first payment was due. So we got a tv couch and tables. Without checking I made my first couple of payments no big deal. But now all the sudden my payments have gone up so I went online and checked on everything and THEY NEVER CREDITED my account like advertised and promised to us when we signed our lease which by they way the manager wrote on there credit account for 8 months! So I told them I will not pay another dime unless they credit my account they said they will call the regional manager and see why. 2 weeks later they call asking for a payment they never returned my call about my account being credited (they didn’t want to they don’t want to.) they told me the exact same thing let us call our regional manager. They are beating around the bush so to say. Finally they call another 2 weeks later and tell us that there regional manager said that they arnt going to credit my account for the 8 months like they ADVERTISE of there website. Because it’s a different franchise. I’m livid also they have bent harrasing me at work with phone calls and have been beating down my door oh and telling my neighbors why they are stopping by. We are blue collar folks we don’t have the money to go buy furniture out right and we started with them because of what they advertised and what was promised to us. Now we are just wanting what we were promised and we will begin to pay also I refuse to let them in my house because they are rude as hell and my fiancé has to handle it. The last Aaron’s we rented from worked with us and was super nice this one is awful and they harass their renters for being 1 day late with 5 million phone calls.
