Robert
Buffalo,#2Consumer Comment
Fri, October 14, 2011
This is a Pop Quiz for any "professional" Dish Network/Direct TV installers! What's wrong with this picture? It's my hope that you will be able to identify ALL of the problems shown in the photo
There are at 3 significant problems with the installation shown in this photo. Any competent antenna installer will immediately recognize what is wrong with this HAZARDOUS installation.
Bonus points: there are 5 more issues with the installation shown in the photo. These bonus points separate the truly professional technician from the fly-by-night installer. Hint: this installation faces the street and is at the ground level of a busy corner where pedestrians often sit on the ledge.
This "professional" Dish Network installation was performed a couple weeks ago a few doors down from my home. It was performed by the same bozos who installed an UNGROUNDED dish network system on the side of my house without our permission in 2009. I sent numerous emails to Dish Network and the installer about the hazardous installation on our home and now, almost 2 years later, the SAME installer is still installing UNGROUNDED DBS antenna systems.
What irks me the most is that these bozos do not ground the system, then later when the receiver craps out, they will charge the customer for sending someone out to fix the system (unless of course the customer is paying the $6 per month "insurance" premium.) THIS IMHO is the ripoff. If they install the DBS antenna system properly, there probably wouldn't by any issue to fix later on.
Earlier this year, my brother-in-law's Visio 52 inch TV crapped died. Fortunately, the TV was under a 3 year extended warranty and the warranty company sent a rep to replace the power supply for the fluorescent backlight. However, when they turned the system on, the TV functioned but the Direct TV receiver was crapped out. Probable cause (IMHO): high voltage spikes on the DBS antenna cable connected to the DBS receiver and the TV (pass-thru on the receiver) because the antenna system was NOT GROUNDED. Direct TV sent a rep who replaced the receiver but he was going to charge for the service. Fortunately, I was present at the time the Direct TV rep was there and when I pointed out the HAZARDOUS UNGROUNDED antenna system to him, he made a cell phone and this service call was changed from a billable call to a "complimentary free service call" by Direct TV. In addition, he corrected the antenna installation so that NOW the system is grounded (Not IAW the NEC, but at least it is grounded.) Please note that it was approximately 23 months after the installation of Direct TV and the entertainment system that the DBS receiver and TV died.
Lets see if any dish network "internet damage control representatives" will comment about this.
I invite our favorite "one year warranty" installer from Guthrie to take this Pop Quiz.