Complaint Review: ACC Warranty Services - USA Travel Care - Stephen Burgess - Riverview Florida

As everyone knows, there are two sides to every story. So, here is the part that Carl **** has neglected to tell you! (He was caught filing a fraudulent claim) As this is the Only bad press anywhere about ACC, we felt compelled to share the rest of this story. First of all, His last claim in March was paid in full by our American Express in the amount of $2,560.00, not $200 as he stated. This was a claim that was technically not covered and not our responsibility and we got it approved for him and paid out of "goodwill". Secondly, Carl **** is now upset because he decided that his plasma TV (manufactured in 2000) was getting old and he wanted a new one with HD for free. He stated that "he didn't know anything was wrong with it untill his granddaughter made fun of the picture and he felt bad about it." Also, he stated he has been trying to sell the coach (google 770-630-1642 to see his ads) on four different websites and it needed some updating. A mobile Plasma TV repairman (expert with 20 yrs experience) was sent to his location to diagnose the problem at our expense. The repairman stated that the TV just had a bad Y board (a $50 part + $200 Labor) in it and that was all that it needed to correct that issue. The RV had a roof leak in the past and there were some spots across the top of the screen where water had sat The repairman called us and stated that Carl **** asked him "if there was some way they could work it out to just get it replaced with a new one under the warranty and he would make it worth his while." Carl called us and said he did not want it repaired and demanded that we replace the TV with a brand new one. Carl became upset and abusive when he was told we would have his TV repaired on-site in 48 hours. Carl then made an appointment on his own and had his 2000 model 480P fujitsu plasma monitor replaced with a brand new 1080P HD LCD TV for $2000 Plus $800 installation. He fully knew that the old TV could have been repaired for $250. So, maybe now it makes a little more sense!

As everyone knows, there are two sides to every story. So, here is the part that Carl **** has neglected to tell you! (He was caught filing a fraudulent claim) As this is the Only bad press anywhere about ACC, we felt compelled to share the rest of this story. First of all, His last claim in March was paid in full by our American Express in the amount of $2,560.00, not $200 as he stated. This was a claim that was technically not covered and not our responsibility and we got it approved for him and paid out of "goodwill". Secondly, Carl **** is now upset because he decided that his plasma TV (manufactured in 2000) was getting old and he wanted a new one with HD for free. He stated that "he didn't know anything was wrong with it untill his granddaughter made fun of the picture and he felt bad about it." Also, he stated he has been trying to sell the coach (google 770-630-1642 to see his ads) on four different websites and it needed some updating. A mobile Plasma TV repairman (expert with 20 yrs experience) was sent to his location to diagnose the problem at our expense. The repairman stated that the TV just had a bad Y board (a $50 part + $200 Labor) in it and that was all that it needed to correct that issue. The RV had a roof leak in the past and there were some spots across the top of the screen where water had sat The repairman called us and stated that Carl **** asked him "if there was some way they could work it out to just get it replaced with a new one under the warranty and he would make it worth his while." Carl called us and said he did not want it repaired and demanded that we replace the TV with a brand new one. Carl became upset and abusive when he was told we would have his TV repaired on-site in 48 hours. Carl then made an appointment on his own and had his 2000 model 480P fujitsu plasma monitor replaced with a brand new 1080P HD LCD TV for $2000 Plus $800 installation. He fully knew that the old TV could have been repaired for $250. So, maybe now it makes a little more sense!

As everyone knows, there are two sides to every story. So, here is the part that Carl **** has neglected to tell you! (He was caught filing a fraudulent claim) As this is the Only bad press anywhere about ACC, we felt compelled to share the rest of this story. First of all, His last claim in March was paid in full by our American Express in the amount of $2,560.00, not $200 as he stated. This was a claim that was technically not covered and not our responsibility and we got it approved for him and paid out of "goodwill". Secondly, Carl **** is now upset because he decided that his plasma TV (manufactured in 2000) was getting old and he wanted a new one with HD for free. He stated that "he didn't know anything was wrong with it untill his granddaughter made fun of the picture and he felt bad about it." Also, he stated he has been trying to sell the coach (google 770-630-1642 to see his ads) on four different websites and it needed some updating. A mobile Plasma TV repairman (expert with 20 yrs experience) was sent to his location to diagnose the problem at our expense. The repairman stated that the TV just had a bad Y board (a $50 part + $200 Labor) in it and that was all that it needed to correct that issue. The RV had a roof leak in the past and there were some spots across the top of the screen where water had sat The repairman called us and stated that Carl **** asked him "if there was some way they could work it out to just get it replaced with a new one under the warranty and he would make it worth his while." Carl called us and said he did not want it repaired and demanded that we replace the TV with a brand new one. Carl became upset and abusive when he was told we would have his TV repaired on-site in 48 hours. Carl then made an appointment on his own and had his 2000 model 480P fujitsu plasma monitor replaced with a brand new 1080P HD LCD TV for $2000 Plus $800 installation. He fully knew that the old TV could have been repaired for $250. So, maybe now it makes a little more sense!