An unhappy customer
Fitchburg,#2Author of original report
Wed, June 09, 2010
I am the VERY unhappy customer doing a quick rebuttal.
Standard Screenprinting
Clinton,#3UPDATE Employee
Tue, August 11, 2009
After reading the report made by this "unhappy customer", I feel I must reply. The statements made are false. We are a screen printing company with 7 years experience under our belts. We print for roughly 3,000 events per year, and work with hundreds of artists. Until now, we've not had a problem like this one. It's true that you asked about 4 color process in the beginning, which we agreed to. After haggling with your artwork files for weeks, you finally sent over something we could use. We do not use Illustrator programs, we use Corel Draw. You were also never told that CS4 was a compatable program for us. Our artist knows exactly what is compatable with our programs, which is why you were told that Illustrator 8 files would work fine, and that's what we ended up using once they were sent. Upon opening the files, they were already vectorized and separated into spot colors. All we did at that point was export the your file into a jpg, send it for approval, printed out the separations and went to production. Furthermore, the artwork was juvenile. We create art that works perfectly for screen printing, and is easier on the eye, all at no charge to our customer. It's interesting that we didn't receive a call about this "problem" from our actual customer, but from the artist. The customer himself was pleased with the shirts. Issues like this only happen when we are dealing with an artist that creates something that will look great on a computer or a flyer, but won't necessarily work the best on a t-shirt. You really have to know the screen printing process to be able to create complex screen art. Which is precisely why we have artists here that can take care of everything at no charge. We've done two events for the actual customer since this incident took place. We've worked with a different artist that he employs and have had no problems. We've also offered to create the art for his t-shirts next year, to which he seemed happy to be able to save money. Lastly, it's interesting to hear that the incorrect number of shirts was sent to the customer. Especially because this is the first we're hearing of it. It's interesting to us that the actual customer had no complaints, and the artist can't stop complaining. We listen to the one that makes and pays for the order. Please collect your thoughts before filing complaints. The only reason you complained last year was because we wouldn't print a shirt up and send it to you before printing the entire order. We don't do anything like that for someone that is not a customer. Just because you have a different idea in mind as to what kind of art works for screenprinting, doesn't necessarily make it so. We have 7 years experiences, and you'll only find two complaints against us. I'd say that's a pretty good record.