- Report: #562441
Complaint Review: Acura Client Services - Torrance California
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Author Confirmed
Why?
Acura Client Services
1919 Torrance Blvd. M/S 500-2N7E Torrance, 90501 California, United States of America
Phone:
1800-382-2238
Web:
www.acura.com
Categories:
Business Rating:
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Acura Client Services Car is made with rear brakes which prematurely wear out Torrance, California
I Have a one year old (2009) Acura TSX, which has
13,500 miles on it. I leased this car new.
I recently brought the car in for it's first (NY)
state inspection, and tire rotation. Soon after leaving, the
rear brakes began squealing and grinding. I called the service
rep, who told me to bring it back in when I had the chance.
I did, and was told I needed rear brakes.
Typically, front brakes wear faster than rear brakes, so I was
quite taken aback. I was told rear brakes are known to wear
quick on this make car (2009 was a re-style for this model). I authorized the
work.
I Paid the $232.94 for the brake job. I have since
tried speaking with the dealer and Acura Headquarters, both have pointed out
that this is a wearable part of the car, and both seemed to not get why I have a
problem with having to replace the rear brakes on a near new
car. I have owned many new cars, and I believe the earliest that any of them
needed rear brakes was at the 60,000 mile range.
Simply put, I feel these brakes very clearly
prematurely wore out, which worries me that this could potentially be a safety
issue (we are talking about brakes), or, I've been "had" by the dealership. Either
way, I am unhappy and frustrated.
Also, this is the second car that I leased /
purchased from this dealership.
Acura should make good for manufacturing car with inferior materials! This will be a deal breaker upon my next purchase of a new car!
