Helen
New York,#2UPDATE Employee
Wed, April 30, 2008
Dear Bishop 96 I have recently been employed by Adorama Camera to pick up issues such as yours, posted on the internet. Firstly, I have to apologise, most sincerely, for the frustration and irritation that you felt. At present I am at a loss to explain either why you were sent out a faulty camera, why our representative responded to you in a way that failed to acknowledge you had not received the standard of service on which Adorama prides itself - or why it took so long to issue your refund. You feel that Adorama let you down, badly, and I absolutely understand why you feel this way. I would really like the opportunity to investigate this matter thoroughly, and at least try to find an explanation for how and why we managed to let you down, not once, but over & over again. I would be delighted to continue this discussion outside the forum, and see if there is anything we can do to make things right for you. My direct contact details are: [email protected] and I do look forward to hearing from you at your earliest opportunity. (If you still have your order number to hand, that would be extremely helpful, or if not, your zip code & the date of your order). If you can recall the name of the representative that dealt with you, that would be great, too. Sincerely Helen Oster Adorama Camera Customer Service Ambassador