- Report: #1329540
Complaint Review: Aeromexico -
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Author Confirmed
Why?
Aeromexico
USA
Web:
aeromexico.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Aeromexico THIEFS - UNREASONABLE - HORRIBLE CUSTOMER SERVICE - NO RESPONSE TO US RESIDENTS HOUSTON TEXAS
MY COMPANY ASK ME TO BOOK A TiCKET FOR A MEETING IN COSTA RICA ON JAN 28-31ST. MY FAMILY WAS INVITED, SO I DECIDED TO GO TO EXPEDIA AND LOOK FOR FLIGHTS. I DID NOT KNOW THERE ARE TWO AIRPORTS IN COSTA RICA. LIR AND SJO ARE THE TWO AIRPORTS. THEY ARE 4 HOURS APART BY CAR.
I BOOKED SJO FLIGHT WITH AERO MEXICO NOT KNOWING THAT THE HOTEL MY COMPANY BOOKED WAS: Hotel Riu Guanacaste | Sardinal de Carrillo, Hotel Riu Guanacaste, El Octal, Costa Rica
I NEEDED TO BOOK LIR AIRPORT. I CALLED THE NEXT DAY, TO RESCEDULE.
I HAD TO REBOOK THIS FLIGHT WITH ANOTHER AIRLINE BECAUSE AREO MEXICO DOES NOT FLY TO LIR. I THOUGHT OF DRIVING, BUT I GET IN AT 11PM ON THE 28TH, MY BUSINESS MEETING STARTS AT 8AM ON THE 29TH. PLUS EXPEDIA ADVISE ME NOT TO DRIVE THE 4 HOURS IN COSTA RICA WAS UNSAFE.
I CALLED CUSTOMER SERVICE THE NEXT DAY, BUT WAS TOLD HAD TO EMAIL CUSTOMER RELATIONS. I DID ON THE 6/9/16, I RECIEVED NO RESPONSE. I EMAILED AGAIN ON THE 6/22/2016, ON 7/7/2016, I RECIEVED A RESPONSE TO CONTACT EXPEDIA. I HAD DONE THAT, AND I WAS TOLD FROM EXPEDIA TO CONTACT Aeromexico.
I CALLED TODAY 9/22/2016, AND FINALLY CONVINCE SOMEONE TO TRASFER ME TO A ENGLISH SPEAKING CUSTOMER RELATIONS PERSON, THEY SAID I HAD TO PAY $800 IN CHANGES FEES, WHICH MEANS MY TICKETS ARE WORTH $100. SOMEONE HAS TO DIE TO WAIVED CHANGE FEES, EVEN THOUGH I CALLED WITHIN 24 HOURS OF BOOKING.
THIS AIRLINE SHOULD NOT BE DOING BUSINESS IN THE US WITH CUSTOMER SERVICE LIKE THAT
HERE IS THE FLIGHT INFORMATION:
Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation. Travel dates Jul 28, 2016 - Aug 2, 2016 Itinerary #1137292454664.00 Confirmation#VBLVGW (Aeromexico) Ticket #1397815833135 (Ray Hernandez) Ticket #1397815833136 (mirna hernandez) Ticket #1397815833137 (samuel hernandez) Ticket #1397815833138 (DAVID HERNANDEZ) Booking ID#7QYXW7 Departure Thu, 28 Jul Aeromexico 2689 operated by AEROLITORAL DBA AEROMEXICO CONNECT Dallas (DFW) 12:25:00 PM Terminal: D flying to Mexico City (MEX) 3:05:00 PM Terminal: 2 Cabin: Economy / Coach 2h 40m duration Seat: 16A, 16B, 16C 6h stop Mexico City (MEX) Aeromexico 656 Mexico City (MEX) 9:05:00 PM Terminal: 2 Flying to San Jose (SJO) 11:12:00 PM Terminal: M Cabin: Economy / Coach 3h 7m duration Seat: 18D, 18E, 18F Total Duration 11h 47m Return Tue, 2 Aug Aeromexico 657 San Jose (SJO) 6:08:00 AM Terminal: M Flying to Mexico City (MEX) 10:30:00 AM Terminal: 2 Cabin: Economy / Coach 3h 22m duration Seat: 30A, 30B, 30C 5h stop Mexico City (MEX) Aeromexico 2688 operated by AEROLITORAL DBA AEROMEXICO CONNECT Mexico City (MEX) 3:30:00 PM Terminal: 2 flying to Dallas (DFW) 6:20:00 PM Terminal: D Cabin: Economy / Coach 2h 50m duration Seat: 10A, 10B, 10C Total Duration 11h 12m Traveler(s) Ray Hernandez mirna hernandez samuel hernandez DAVID HERNANDEZ Price Summary Traveler 1: Adult $408.47 Flight: $292.00 Taxes and Fees: $116.47 Traveler 2: Adult $408.47 Flight: $292.00 Taxes and Fees: $116.47 Traveler 3: Child $408.47 Flight: $292.00 Taxes and Fees: $116.47 Traveler 4: Infant in lap $139.35 Flight: $29.00 Taxes and Fees: $110.35 Flight Total: $1,364.76 View receipt
