- Report: #1048108
Complaint Review: air7seas - Milpitas California
Reported By:
AIR 7 SEAS - Customer Satisfaction Department -
Milpitas, California,
Submitted:
Updated:
-
Author Not Confirmed
Why?
air7seas
1815 Houret Court Milpitas, 95035 California, USA
Phone:
4089578787
Web:
air7seas.com
Categories:
Business Rating:
(0)
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AIR7SEAS Helps in every condition San Jose California
This incident was 2 years back when client shipped motorcycle which was not packed sea worthy. You may notice in the picture posted by client that it is just few piece of wood nailed around. Client bought this motorcycle from an eBay seller and the packing was not professionally done. When we do the packing/crating, our legal liability covers any damages caused due to packaging.
We are one of the very few shipping companies who ships motorcycles to overseas from USA so client found us and saved in shipping.
We did all the export documentation and shipping but in-transit at Singapore port, it was noticed the poor packing needed work to make it safe to transport further to Israel. Client was notified & asked to pay for the re-packing and that made him unhappy. We had to hold the shipment in Singapore for the safety of goods.
Client under frustation tried legal threats and we responded to all and notified them of situation which was afterall in the interest of client.
Professionally packed goods gets full insurance coverage including damages to the good otherwise only full loss is covered. One should get Expensive, Valuable & Fragile items packed professionally.
