- Report: #803915
Complaint Review: AJ Madison Inc. - Internet
Reported By:
Barry -
Prescott, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
AJ Madison Inc.
1416 38th St., Brooklyn, NY. 11218 Internet, United States of America
Phone:
800-570-3355
Web:
ajmadison.com
Categories:
Business Rating:
(0)
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AJ Madison Inc. Ignores you till you give up Internet
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I ordered a set of kitchen appliances from AJ Madison. Everything went well, untill the appliances arrived damaged.
I phoned to notify them of the damage, and offered to email photos. I was given an address to forward the damage photos, and after doing so, I waited for a reply. None came after two days. I called again, and after a lenghtly time on hold, I was informed that the serial number of the damaged appliance was needed. I chose to photograph the label containing the serial number, and emailed that to them. I received no reply.
I phoned again, and after a lenghtly time on hold, I spoke to a representative who asked me how I wanted to be compensated. I chose one of the offered options, and was told I would recieve an email outlining what was discussed in the telephone call. I did in fact receive an email concerning the offered compensation, however it set forth the same options again, that was previously discussed on the phone. So again I selected an option, and replied to the email. No further communication has been forthcoming to this day.
Obviously this was a test of perseverance, and I wasn't interested in participating.
I ultimately had the appliance repaired locally, and got on with business.
I phoned to notify them of the damage, and offered to email photos. I was given an address to forward the damage photos, and after doing so, I waited for a reply. None came after two days. I called again, and after a lenghtly time on hold, I was informed that the serial number of the damaged appliance was needed. I chose to photograph the label containing the serial number, and emailed that to them. I received no reply.
I phoned again, and after a lenghtly time on hold, I spoke to a representative who asked me how I wanted to be compensated. I chose one of the offered options, and was told I would recieve an email outlining what was discussed in the telephone call. I did in fact receive an email concerning the offered compensation, however it set forth the same options again, that was previously discussed on the phone. So again I selected an option, and replied to the email. No further communication has been forthcoming to this day.
Obviously this was a test of perseverance, and I wasn't interested in participating.
I ultimately had the appliance repaired locally, and got on with business.
