Robert
Irvine,#2Consumer Comment
Thu, May 28, 2009
Are you entitled to something..Yes. Are you entitled to a FULL refund..Not even close. The reason is that the Jumper, Table, and Chairs were delivered in the morning and per the contract(or you would have mentioned that I am sure). You also used them all day per the contract. If the pinata was that important, why did you make your complaint at the end of the day. You had their phone number, so why didn't you call them several times until they got you the Pinata. I don't know about your specific area, but even though it was Memorial Day there were very few stores closed. Worst case you could have had someone go out and pick one up. The $20 they offered may not have seemed fair to you, and you may have been able to come to some middle-ground. But giving them the attitude of they must give you a FULL refund or you are going to report them seems more like blackmail. With an attitude like that no business is going to be willing to come to a middle-ground. If you really think you are entitled to a full refund take them to small claims court, but the judge is going to tell you basically the same thing.