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  • Report:  #1152526

Complaint Review: Alibaba - Causeway Bay, Hong Kong Internet

Reported By:
Walter - Paramus, New Jersey,
Submitted:
Updated:

Alibaba
1 Matheson Street Causeway Bay, Hong Kong, Internet, Hong Kong
Phone:
852- 2215 5100
Web:
www.aliexpress.c
Categories:
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I have purchased several USB3.0 flash drives from this dealer.  Some with brand names like Kingston and HP. All of them were advertized as USB3.0 drives.  None were.  One package even showed read/write speeds of 225mb/s and 135mb/s, but actual speeds were less than 2mb/s and at times they fell to 50kb/s which is slowere than USB1.1 drives. 

The company promotes "Buyer Protection" with full refunds which is a joke.  There is no protection.  If the seller refuses your claim you're out of luck.  The seller is king.  They can say whatever they want and then AliExpres (Alibaba) will make you "prove" that what you say is true.  Proof required by Alibaba is "independent laboratory test results" which for a $20.00 item can run $5,000.00 to $10,000.00.  Or they will accept test reports from competitors - "Are they kidding me?" What competitor would provide test reports for free. 

AliExpress will make you jump through hoops to prove that what they know, and what you say, are true.  They sell inferior rip-off products and then you have to prove that you are right.

Stick with US sellers.  You will almost never have that problem with US sellers any more.  They have cleaned up their act.  Alibaba and their subsidiaries like AliExpress, have not.  They continue their fraudulent practices and make millions (oops - sorry - billions), from people like me.  So don't be a fool, erase the Alibaba and AliExpress names and web addresses from your browser (unless you have money to throw away). 

By the way, their other products also stink.  You have to be lucky to get something good.  Do you feel lucky today?  Or are you willing to spend, spend, spend, until you get it right.  

These companies are no bargains. 



1 Updates & Rebuttals

David

Alabama,
Reply from Alibaba Group

#2Consumer Comment

Thu, June 12, 2014

Hello, 

I am sorry that you have had a problem with a supplier on Alibaba.com. Please understand that Alibaba.com is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.

With that said, I’d still like to help. 

Alibaba.com has a customer service team to assist you. There are a couple of different ways to get in touch with them. One is to fill out our online form. It’s here: login.alibaba.com

Or you can send an email with the particulars of your situation to [email protected]

We can’t resolve 100% of customer issues, but I promise that we will try.

Sincerely, 

Molly Morgan

Alibaba Group

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