- Report: #225998
Complaint Review: All My Sons Moving & Storage - Broadview Illinois
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Author Confirmed
Why?
All My Sons Moving & Storage
2005 W. 21st Street Broadview, 60153 Illinois, U.S.A.
Phone:
708-5440700
Web:
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All My Sons Moving & Storage Criminal Extortion, Damaged Property Ripoff Broadview Illinois
They did not send enough people to move my house, and the movers they did send were not adequate. Customer service never offered to come to my home to do an estimate, and gave us a quote of $800. They arrived at 9:30 am, when they were supposed to be there at 8 am. The moving guys had no directions or maps, and had to be guided by cell phone and car following to our old and new addresses. It took them seven hours to load up the truck, and it was already all packed and boxed.
Once they arrived at our new address at 7:15 pm, they came into my house with the truck still loaded and demanded $100 each in cash under the table to finish the job in addition to the $1257 they were going to put on my credit card. So I had to go to an ATM and withdraw $300 before they would even unload my truck with my goods on it. We could not call the cops because they would have just took off with over $40,000 in our household goods and only were insured at $.37 a pound.
The company office was closed at that point, so we were forced to pay the money. They damaged my walls, my floor, and my door jams all over, and just left everything but the furniture in my garage anyway so now I have nowhere to park my car and I still have to move all my boxes.
M
Zion, Illinois
U.S.A.
Once they arrived at our new address at 7:15 pm, they came into my house with the truck still loaded and demanded $100 each in cash under the table to finish the job in addition to the $1257 they were going to put on my credit card. So I had to go to an ATM and withdraw $300 before they would even unload my truck with my goods on it. We could not call the cops because they would have just took off with over $40,000 in our household goods and only were insured at $.37 a pound.
The company office was closed at that point, so we were forced to pay the money. They damaged my walls, my floor, and my door jams all over, and just left everything but the furniture in my garage anyway so now I have nowhere to park my car and I still have to move all my boxes.
M
Zion, Illinois
U.S.A.
2 Updates & Rebuttals
Donovan
Broadview,Illinois,
U.S.A.
The way we do business
#2UPDATE Employee
Sun, March 18, 2007
I am the operations manager for All My Sons Moving & Storage, located in Broadview, Illinois. We are a very reputable moving company in the Chicagoland region and believes in the core values of the Better Business Bureau that we have been a member of for the last seven years. We as a company, have a strict, no toleration policy on employees asking for tips or "tip begging" on customer's moves. I apoligize that your move did not go as well as it should have as it is my responsibility that we make every customer's relocation process fulfilled to their ultimate expectations. I completely understand that this will not happen with every move that we do, but it is one of my operational goals to make every customer completely satisfied with our service. Sincerely, Mr. Donovan Klein Operations Manager
Cynthia
Addison,Texas,
U.S.A.
Our Apologies
#3UPDATE Employee
Thu, January 04, 2007
It's our commitment to make sure every one of our customer's moves goes as smoothly as possible. In some instances, like this one a customer may feel that their expectations were not fulfilled. We apologize for any damage to your belongings as a result of the move. Please call Claims Management at 1-800-934-9478 to file a claim. We strive to be judged by the quality of our moves and in those few cases where a customer is unhappy about anything, whether right or wrong, we ask that you judge us by our willingness to always find a reasonable solution. Unfortunately without a complete name and address, we cannot research our system to obtain your move data. Accessing that information will allow us an opportunity to address the other issues mentioned in your complaint. You may send a confidential email to [email protected] . I will respond accordingly. Cynthia M. Taylor Claims Management 1-800-934-9478
