- Report: #205324
Complaint Review: All My Sons Moving & Storage - Salt Lake City Utah
-
Author Confirmed
Why?
All My Sons Moving & Storage
4119 South 420 West Salt Lake City, 84123 Utah, U.S.A.
Phone:
801-364-9100
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
All My Sons Moving & Storage ripoff IPOD Theft Damaged household goods Salt Lake City Utah
On December 12, 2006 All My Sons put our household goods into storage, which allowed us to remodel our home. On April 12, 2006 they brought our household goods back. When the two All My Sons employees left they took an IPOD, the charging stand, the charger and the remote control.
We called the office and were told a "Claims Package" would be sent to our home that would "allow us to deal with the situation". After approximately 2 weeks we reached them by telephone, after multiple attempts, and asked where the "Claims Package" was. No package had been sent and we were now told we would have to contact the "Claims Department" and were given a 1-800 number to do so. This we did and were once again promised that a package would be sent. After 3 weeks no package had arrived. Once again we initiated the call to the 1-800 number and finally received said package. The "package" indicated we needed to prove ownership of the IPOD that was stolen from our home. To do this you needed to supply a purchase receipt and a photograph! The receipt was no problem but who takes a photograph of their IPOD? Recognizing the pattern and realizing any time spent in pursuit of this was good money thrown down a rat hole, we dropped it. I do not expect to ever see the IPOD replaced. The intent of my report is simply to warn others.
Lucky for me I'm President of a Construction Company with an annual volume of 30 million, licensed in the 12 western states, and have made sure that this story has been spread among our employees. I've personally insured that none of our employee relocation business goes to this firm and will continue to do so for years to come.
Aside from the theft, the service was deplorable. All of the lamp shades were damaged. Broken dishes, knick knacks, boxes marked fragile smashed, etc. etc. To cover these damages, should your claim even be considered, allows you to recover $.60/pound! Needless to say, I do not recommed these folks.
James
Lindon, Utah
U.S.A.
We called the office and were told a "Claims Package" would be sent to our home that would "allow us to deal with the situation". After approximately 2 weeks we reached them by telephone, after multiple attempts, and asked where the "Claims Package" was. No package had been sent and we were now told we would have to contact the "Claims Department" and were given a 1-800 number to do so. This we did and were once again promised that a package would be sent. After 3 weeks no package had arrived. Once again we initiated the call to the 1-800 number and finally received said package. The "package" indicated we needed to prove ownership of the IPOD that was stolen from our home. To do this you needed to supply a purchase receipt and a photograph! The receipt was no problem but who takes a photograph of their IPOD? Recognizing the pattern and realizing any time spent in pursuit of this was good money thrown down a rat hole, we dropped it. I do not expect to ever see the IPOD replaced. The intent of my report is simply to warn others.
Lucky for me I'm President of a Construction Company with an annual volume of 30 million, licensed in the 12 western states, and have made sure that this story has been spread among our employees. I've personally insured that none of our employee relocation business goes to this firm and will continue to do so for years to come.
Aside from the theft, the service was deplorable. All of the lamp shades were damaged. Broken dishes, knick knacks, boxes marked fragile smashed, etc. etc. To cover these damages, should your claim even be considered, allows you to recover $.60/pound! Needless to say, I do not recommed these folks.
James
Lindon, Utah
U.S.A.
4 Updates & Rebuttals
Cynthia
Addison,Texas,
U.S.A.
Cynthia Taylor
#2UPDATE Employee
Fri, September 15, 2006
Sir, We are sorry that you received service that prompted you to file a claim. We appreciate the feedback,we appreciate an opportunity to correct something or someone tohelp us serve our clients better. The crew assigend to your move, were counseled. Our name and reputation,we have worked hard to establish. We will tirelessly endeavor to protect it. We have the claims process in place so that, when given the opportunity, we can resolve a customer's issues or complaints quickly and efficiently. We would like to replace your IPod and accessories. Please call Claims Management at 1-800-934-9478 ext. 1501. This offer will expire on 10/15/06. We strive to be judged by the quality of our moves and in those few cases where a customer is unhappy about anything, whether right or wrong, we ask that you judge us by our willingness to always find a reasonable solution.
Cynthia
Addison,Texas,
U.S.A.
Cynthia Taylor
#3UPDATE Employee
Fri, September 15, 2006
Sir, We are sorry that you received service that prompted you to file a claim. We appreciate the feedback,we appreciate an opportunity to correct something or someone tohelp us serve our clients better. The crew assigend to your move, were counseled. Our name and reputation,we have worked hard to establish. We will tirelessly endeavor to protect it. We have the claims process in place so that, when given the opportunity, we can resolve a customer's issues or complaints quickly and efficiently. We would like to replace your IPod and accessories. Please call Claims Management at 1-800-934-9478 ext. 1501. This offer will expire on 10/15/06. We strive to be judged by the quality of our moves and in those few cases where a customer is unhappy about anything, whether right or wrong, we ask that you judge us by our willingness to always find a reasonable solution.
Cynthia
Addison,Texas,
U.S.A.
Cynthia Taylor
#4UPDATE Employee
Fri, September 15, 2006
Sir, We are sorry that you received service that prompted you to file a claim. We appreciate the feedback,we appreciate an opportunity to correct something or someone tohelp us serve our clients better. The crew assigend to your move, were counseled. Our name and reputation,we have worked hard to establish. We will tirelessly endeavor to protect it. We have the claims process in place so that, when given the opportunity, we can resolve a customer's issues or complaints quickly and efficiently. We would like to replace your IPod and accessories. Please call Claims Management at 1-800-934-9478 ext. 1501. This offer will expire on 10/15/06. We strive to be judged by the quality of our moves and in those few cases where a customer is unhappy about anything, whether right or wrong, we ask that you judge us by our willingness to always find a reasonable solution.
Cynthia
Addison,Texas,
U.S.A.
Cynthia Taylor
#5UPDATE Employee
Fri, September 15, 2006
Sir, We are sorry that you received service that prompted you to file a claim. We appreciate the feedback,we appreciate an opportunity to correct something or someone tohelp us serve our clients better. The crew assigend to your move, were counseled. Our name and reputation,we have worked hard to establish. We will tirelessly endeavor to protect it. We have the claims process in place so that, when given the opportunity, we can resolve a customer's issues or complaints quickly and efficiently. We would like to replace your IPod and accessories. Please call Claims Management at 1-800-934-9478 ext. 1501. This offer will expire on 10/15/06. We strive to be judged by the quality of our moves and in those few cases where a customer is unhappy about anything, whether right or wrong, we ask that you judge us by our willingness to always find a reasonable solution.
